Front Desk Associate

2 days ago


Baltimore, Maryland, United States Sago Full time
Job Title: Front Desk Associate

Sago, a global research and data partner, is seeking a Front Desk Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our clients and participants. Your primary focus will be on creating a warm and welcoming environment, ensuring that our clients feel valued and supported throughout their experience with us.

Key Responsibilities:
  • Attend to clients on-site and provide a high-quality hospitality experience.
  • Greet participants and clients, fostering a friendly yet professional rapport.
  • Review project materials for accuracy and completeness.
  • Engage in audio and video recording activities.
  • Ensure assigned room is kept clean and all food service needs are attended to.
  • Provide and assist in tracking compensation to study participants.
  • Perform other administrative, reception, and hospitality duties as required.
Requirements:
  • Exceptional verbal and written communication skills.
  • Strong interpersonal skills to create a warm and accommodating atmosphere.
  • Ability to multitask effectively in a fast-paced environment.
  • Proficiency in Microsoft Office and computer literacy.
  • Strong team collaboration skills and the ability to work independently.
Qualifications:
  • High School Diploma or equivalent.
  • Previous experience in Hospitality, Hosting, Hotel or Wait Staff, Market Research, or related fields is preferred.
  • Administrative or host experience is highly valued.

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