Front Desk Supervisor

5 days ago

Baltimore, Maryland, United States Pyramid Global Hospitality Full time
Job Title: Front Desk Supervisor

At Pyramid Global Hospitality, we are committed to delivering exceptional guest experiences. As a Front Desk Supervisor, you will play a key role in ensuring that our guests receive the highest level of service and satisfaction.

Key Responsibilities:
  • Provide guidance and leadership to the Front Office team to ensure consistent quality customer service.
  • Monitor lobby traffic and make staffing adjustments accordingly to ensure seamless guest experience.
  • Greet guests immediately with a friendly and sincere welcome, setting the tone for a memorable stay.
  • Promptly complete the registration process, confirming pertinent information and ensuring accuracy.
  • Communicate effectively with guests, staff, and management to resolve any issues or concerns.
  • Manage cash, make change, and balance the house bank, maintaining a high level of accuracy and attention to detail.
  • Post charges to guest rooms and house accounts, utilizing the computer system to ensure efficient and accurate processing.
  • Answer phone calls promptly and professionally, using positive and clear English language.
  • Retrieve messages, mail, and packages for hotel guests, ensuring timely and efficient delivery.
  • Remain calm and alert during emergency situations and heavy hotel activity, serving as a role model for the Front Office team.
  • Resolve customer complaints and complications by conducting thorough research and implementing effective solutions.
Requirements:
  • High school diploma required; some college preferred.
  • No prior experience required; two years combined front desk and supervisory experience preferred.
  • Ability to effectively deal with internal and external customers, requiring high levels of patience, tact, and diplomacy.
  • Basic mathematical skills required, with ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk, and continuously perform behind the front desk, with ability to communicate verbally and in writing.
About Us:

Pyramid Global Hospitality is a company that values its employees, dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success.

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