Hospitality Front Desk Supervisor
4 weeks ago
Job Overview:
Sage Hospitality Group is seeking a skilled Hospitality Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring an efficient operation that produces excellent results for our customers.
Responsibilities:
- Supervise the front desk team to ensure a high level of service and hospitality is provided to our guests.
- Train, direct, and coach front desk team members to ensure a quality operation.
- Resolve customer issues and complaints in a quick and efficient manner to maintain a high level of customer satisfaction.
- Process guest check-ins and check-outs, and handle cash transactions accurately and efficiently.
- Provide excellent customer service to our guests, responding to their inquiries and resolving any issues they may have.
- Operate the PBX equipment, including assisting with outgoing calls, scheduling wake-up calls, and paging guests.
- Maintain a friendly and courteous demeanor at all times, and perform other duties as assigned by management.
Qualifications:
- High school education or equivalent experience.
- 1 or more years of experience in a related position, preferably in the hospitality industry.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Knowledge of hotel front office procedures and cash handling practices.
Physical Demands:
- Ability to stand for long periods of time and move around the front desk area.
- Ability to read and analyze reports, and communicate effectively with guests and colleagues.
- Excellent literacy and numeracy skills, with the ability to handle cash and process transactions accurately.
Environment:
- Prolonged standing at an indoor work station under florescent lighting.
- Work in a fast-paced environment with frequent interruptions and changing priorities.
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