Front Office Coordinator

1 week ago


Baltimore, Maryland, United States BELAIR REHABILITATION ASSOCIAT Full time
Job Summary

We are seeking a highly skilled and organized Front Office Receptionist to join our team at Belair Rehabilitation Association. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, providers, and other stakeholders.

Key Responsibilities:

  • Greet patients and visitors, answer questions, and provide directions in a professional and courteous manner.
  • Manage a multiple-line phone system, routing calls to the appropriate extensions and taking messages as needed.
  • Organize and maintain the building log, patient log, and schedule to ensure a smooth flow of operations.
  • Handle deliveries and mail, distributing them to the correct recipients in a timely manner.
  • Provide exceptional customer service to patients and visitors, offering friendly and professional assistance.
  • Maintain the reception area, keeping it clean and organized.
  • Assist new patients with intake forms and file production, ensuring accuracy and completeness.
  • Perform filing and data entry tasks as requested, including billing and data recall.

Requirements:

  • High school diploma or equivalent.
  • At least two years of experience in customer service and office work.
  • Computer proficiency and strong verbal and written communication skills.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • College degree in business administration.


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