Collections Specialist
3 days ago
OneMain Financial is seeking a skilled professional to fill the position of a Collections Specialist. As a key member of our team, you will play a crucial role in minimizing losses on delinquent accounts and providing exceptional customer service.
Key Responsibilities:
- Review and monitor delinquent accounts daily to maintain losses at or below established guidelines.
- Properly document all account activities and maintain accurate records.
- Initiate contact with customers to satisfy deficient balances and negotiate repayment solutions.
- Make recommendations to management regarding accounts requiring additional attention.
- Maintain a positive and collaborative team environment.
- Assist other departments as needed to support business objectives.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
- 1 year of customer service experience.
- High School Diploma or equivalent required.
- Exceptional customer service and phone skills.
Preferred Qualifications:
- 1 year of collections or sales experience.
About Us:
OneMain Financial is a leading provider of nonprime consumer credit and is dedicated to improving the financial well-being of hardworking Americans. We offer a range of personal loans, credit cards, and other products designed to help people borrow better and achieve their goals. Our team is driven by a commitment to customer-first energy, flexible work arrangements, and an inclusive culture that values career development and community impact.
We offer a comprehensive benefits package that includes health and wellbeing options, retirement savings, employee stock purchase plan, tuition reimbursement, paid time off, and more. Our goal is to provide a supportive and rewarding work environment that allows our team members to thrive and grow with us.
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