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Collections Specialist

2 months ago

Washington, Michigan, United States OneMain Financial Full time
Job Overview

OneMain Financial is seeking a skilled professional to fill the position of a Collections Specialist. As a key member of our team, you will play a crucial role in minimizing losses on delinquent accounts and providing exceptional customer service.

Key Responsibilities:

  • Review and monitor delinquent accounts daily to maintain losses at or below established guidelines.
  • Properly document all account activities and maintain accurate records.
  • Initiate contact with customers to satisfy deficient balances and negotiate repayment solutions.
  • Make recommendations to management regarding accounts requiring additional attention.
  • Maintain a positive and collaborative team environment.
  • Assist other departments as needed to support business objectives.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

  • 1 year of customer service experience.
  • High School Diploma or GED required.
  • Exceptional customer service and phone skills.

Preferred Qualifications:

  • 1 year of collections or sales experience.

About OneMain Financial:

OneMain Financial is a leading provider of nonprime consumer credit and is dedicated to improving the financial well-being of hardworking Americans. We offer a range of personal loans, credit cards, and other products designed to help customers achieve their financial goals.

Our team is driven by a commitment to customer-first service, innovative thinking, and flexible work arrangements that support career growth and community impact. We offer a comprehensive benefits package, including health and wellbeing options, retirement savings, and paid time off, to support the health and careers of our team members.