Healthcare Access Coordinator
1 week ago
We are looking for a dedicated Patient Access Representative to enhance our healthcare team at Florida ENT Associates.
Position Summary:
The Patient Access Rep plays a crucial role in the patient experience by welcoming individuals, confirming insurance details, processing payments, and ensuring all required documentation is accurately completed.
Essential Qualifications:
- High school diploma or equivalent is required
- Prior experience in a healthcare or customer service setting is preferred
- Basic computer proficiency is necessary
- Excellent communication and interpersonal abilities
- Capacity to manage multiple tasks and operate effectively in a fast-paced environment
Key Responsibilities:
- Welcome patients and visitors with professionalism and warmth
- Confirm patient details, insurance coverage, and eligibility
- Process copayments and payments for services provided
- Assist patients in completing necessary forms and documentation
- Schedule appointments and update patient records as required
- Uphold patient confidentiality and comply with HIPAA regulations
- Collaborate with healthcare professionals to ensure a smooth patient journey
- Address patient inquiries and resolve any issues or concerns in a timely manner
Work Environment:
This position is primarily situated within a healthcare facility, such as a hospital, clinic, or medical office. The Patient Access Rep will engage with patients from various backgrounds and ages, as well as healthcare professionals across different departments. Flexibility in working hours may be necessary.
We are committed to providing exceptional care and service to our patients.
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