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Scheduling Coordinator

2 months ago

Hialeah, Florida, United States VITAS Healthcare Full time
Position Overview

As a Scheduling Coordinator at VITAS Healthcare, you will play a crucial role in managing and facilitating the referral process to ensure that our clients receive timely and effective care. Your responsibilities will include:
  • Referral Management: Efficiently process incoming referrals to align with the needs of the referral sources.
  • Daily Coordination: Engage in morning meetings with the Admissions Coordinator and Admissions Manager to assess and address daily staffing and scheduling requirements.
  • Customer Service Excellence: Deliver exceptional service to all callers by adhering to VITAS Call Center Quality Management standards.
  • Team Support: Collaborate with the Admissions team to surpass program objectives.
  • Relationship Building: Foster and maintain strong connections with both internal and external stakeholders.
  • Data Integrity: Accurately input information into VITAS computer systems to uphold data quality.
  • Information Response: Provide clear and accurate answers to inquiries regarding VITAS services.
  • Appointment Scheduling: Confirm and arrange same-day appointments based on patient and referral source requests.
  • Escalation Protocol: Refer complex issues to the Admissions Manager when necessary.
  • Contingency Staffing: Adhere to VITAS Admissions Standards for staffing contingencies.
  • Ongoing Development: Participate in continuous training to adapt to the evolving healthcare landscape.
  • Appointment Notifications: Communicate scheduled appointments to Admissions Staff during operational hours.
  • Referral Notifications: Inform VITAS Marketing Representatives of new referrals during operational hours.
  • Appointment Management: Utilize Appointments Everywhere for effective scheduling and updates.
Qualifications
  • Minimum of two years of experience in a medical or call center environment.
  • Proven ability to achieve objectives in a fast-paced setting.
  • Strong judgment and discretion in building partnerships with callers.
  • Excellent verbal and written communication skills to provide high-quality service.
  • Proficient in computer usage, internet navigation, and various software applications, with a typing speed of at least 45 wpm.
  • Experience in collaborating with other leaders to implement action plans.
  • Highly organized with the ability to manage multiple tasks simultaneously.
  • Demonstrated positive behaviors that support integrity, diversity, innovation, relationship building, customer focus, and teamwork.
  • Ability to communicate effectively with department heads, managers, colleagues, and vendors to resolve issues.
Education
  • High school diploma or equivalent preferred.
  • Bilingual in Spanish/English is advantageous.
  • Medical or business office training is desirable.
About VITAS Healthcare

VITAS Healthcare is a leading provider of end-of-life care, dedicated to supporting both personal and professional growth. Our team members are valued as experts in their fields, contributing significantly to our hospice mission. We are committed to professionalism, collaboration, and continuous improvement, serving with compassion and dedication. Join us in making a meaningful impact in the lives of others.