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Healthcare Access Specialist

2 months ago

Hialeah, Florida, United States Florida ENT Associates Full time
Job Overview

We are looking for a dedicated Patient Access Representative to enhance our healthcare services. The successful candidate will play a crucial role in delivering outstanding customer service to patients throughout the registration and check-in phases. This position demands exceptional communication abilities, meticulous attention to detail, and a commitment to maintaining patient confidentiality.


Key Responsibilities:
  • Welcome and assist patients during the registration phase.
  • Confirm patient details and insurance eligibility.
  • Process co-payments and payments for medical services.
  • Coordinate patient appointments and diagnostic tests.
  • Respond to patient questions and provide information regarding available services.
  • Ensure the accuracy of patient records and documentation.
  • Work collaboratively with healthcare professionals and staff to facilitate efficient patient flow.
  • Comply with all privacy and confidentiality standards.

Required Qualifications:
  • High school diploma or equivalent is mandatory.
  • Experience in a medical office or healthcare environment is preferred.
  • Familiarity with electronic health records (EHR) systems is essential.
  • Excellent customer service and interpersonal skills are required.
  • Ability to handle multiple tasks in a dynamic environment.
  • Understanding of medical terminology and insurance verification processes is beneficial.
  • Detail-oriented with strong organizational capabilities.
  • Must maintain professionalism and confidentiality at all times.