Account Success Coordinator

2 weeks ago

Little Ferry, New Jersey, United States Zillow Full time
About The Team


Zillow Group's acquisition of ShowingTime marks a significant advancement in our commitment to enhancing the showing process for our clients and the real estate sector.


As the leading provider of innovative showing management, feedback, recruitment, and analytics solutions in the residential real estate market, ShowingTime has been catering to the evolving needs of real estate professionals across the U.S. and Canada for nearly two decades.


We offer a comprehensive suite of solutions tailored for real estate practitioners, including an online scheduling platform, a 24/7 live appointment service, recruitment tools for brokerages, and detailed analytics.

About The Role

We are looking for a Customer Success Manager to meet the increasing demand for our offerings. In this position, you will be responsible for onboarding and maintaining our office and firm accounts.

Your Responsibilities Include:
  • Overseeing training and implementation of services for new clients, ensuring high levels of adoption and engagement.
  • Utilizing product expertise to resolve high-level customer inquiries and deliver exceptional service outcomes.
  • Building relationships with key decision-makers to establish yourself as a trusted advisor.
  • Analyzing account usage and developing communication strategies to enhance engagement and retention.
  • Proactively communicating with clients to drive strategic value, increase solution adoption, and recommend best practices for optimizing the customer experience.

This position is categorized as Remote. Employees may work from a location of their choice within the U.S., with some exceptions for specific regions or time zones to support client needs.


In certain states, the standard compensation range for this role is $44.40 per hour. This range is specific to certain locations and may not apply elsewhere.


Alongside a competitive base salary, this role is also eligible for equity awards based on various factors such as experience and performance.

Who You Are

  • Possess 3+ years of experience in Customer Service, Customer Support, Customer Success, or Account Management, preferably in a SaaS or XaaS environment.
  • Demonstrate the ability to foster positive relationships with clients, both over the phone and in person.
  • Have a passion for identifying client objectives and assisting them in achieving those goals.
  • Exhibit enthusiasm for technology and a desire to learn and master product knowledge.
  • Be an articulate and engaging presenter, both in webinars and in-person meetings.
Qualifications

  • Bachelor's degree or equivalent work or military experience.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Word and Excel.
  • Strong attention to detail and critical thinking abilities.
Get to Know Us

Zillow is redefining real estate to make homeownership a reality for more individuals. As the most-visited real estate website in the U.S., Zillow and its affiliates assist movers in finding and securing their homes through digital solutions and exceptional partnerships.

Millions of individuals visit Zillow Group sites monthly to begin their home search, relying on us to simplify the moving process.

The work we do plays a vital role in helping people find homes, and regardless of your position, you will contribute significantly to this mission.


Our initiatives to streamline real estate transactions are supported by a culture of innovation, a commitment to Equity and Belonging, and comprehensive benefits.

These benefits encompass extensive medical, dental, vision, life, and disability coverage, as well as parental leave, family benefits, retirement contributions, and paid time off.

We are also setting a benchmark for future work experiences, ensuring our employees are supported in achieving their best work while maintaining a balanced life.

Join us in our mission to make home a reality for more people.

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