Client Success Specialist

2 weeks ago

Little Ferry, New Jersey, United States ResMed Full time

About ResMed
ResMed has consistently leveraged cutting-edge technology to enhance the quality of life for individuals. Our innovative SaaS solutions are revolutionizing the healthcare landscape, transforming how care is delivered beyond traditional hospital settings, and providing tools that assist individuals in maintaining their health over time.

With one of the most extensive actionable datasets in the sector, we offer a comprehensive perspective on patient journeys across various care environments. This empowers healthcare providers with crucial insights to deliver timely and effective care.

We are committed to ensuring our health solutions integrate seamlessly with other networks, fostering collaboration that benefits all stakeholders. As we strive to enhance care quality and reduce costs, we are also developing personalized solutions for the future, utilizing advanced technologies such as machine learning and predictive analytics.

Role Overview
The Client Success Specialist will play a pivotal role in ensuring the satisfaction and success of our MatrixCare clients, as well as supporting our Customer Success team members. This position requires a genuine passion for delivering an exceptional customer experience and a strong focus on client retention.

Key Responsibilities
- Deliver outstanding success management for key strategic accounts.
- Coordinate the involvement of various company personnel, including support, development, professional services, sales, and leadership, to achieve the client's desired outcomes.
- Facilitate the resolution of unresolved client issues.
- Continuously assess, clarify, and validate customer needs.
- Maintain and monitor the overall health of assigned clients, addressing any at-risk clients based on established criteria.
- Generate qualified upsell opportunities for the Account Management Team through Success Planning and engagement.
- Manage the current phase of assigned clients in relation to the established Customer Lifecycle.
- Collaborate with clients to enhance adoption, manage risks, and achieve desired outcomes.
- Implement strategies to mitigate churn and enhance customer retention.
- Advocate for client needs and present tailored solutions.
- Work closely with internal teams to identify and implement process improvements for customer efficiency.
- Serve as a Subject Matter Expert (SME) for team processes and tools.
- Conduct gap and task analysis as needed.
- Stay informed about upcoming releases and new functionalities.
- Train team members on new tools and enhancements.
- Assist sales with relevant customer information as required.
- Represent MatrixCare at industry conferences and trade shows as needed.

Qualifications and Experience
- Bachelor's degree in a relevant field or equivalent experience demonstrating strong analytical and problem-solving skills, effective communication, and excellent customer service (typically 4-6 years).
- Proven ability to collaborate effectively with management teams.
- Minimum of six years of experience working with personal computers.
- Exceptional customer service skills, both internally and externally (via phone, email, face-to-face).
- Strong problem-solving and prioritization skills.
- Excellent verbal and written communication abilities.
- Proficient in hardware, operating systems, software, and computer skills.
- Capable of performing advanced software application troubleshooting and analytical thinking.
- Ability to communicate necessary information proactively to team members and management.
- Demonstrated good judgment regarding priorities and escalations.
- Ability to maintain productivity and professionalism in high-pressure situations.
- Strong relationship-building skills with clients.
- Familiarity with software support methodologies and/or the post-acute healthcare industry is preferred but not mandatory.

Benefits
At ResMed, we prioritize the well-being of our employees and offer a comprehensive benefits package, including medical, vision, dental, and life insurance, as well as a 401(k) plan, Employee Stock Purchase Plan (ESPP), and tuition assistance. Employees accrue Paid Time Off (PTO) and are eligible for paid holidays and caregiver leave.

We are dedicated to fostering a diverse and inclusive workplace culture that encourages individual expression and innovation. Join us in shaping the future of healthcare.

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Seamless Full time

    Position OverviewAs a Client Success Specialist at Seamless, you will play a crucial role in ensuring the retention and growth of our accounts within the small business sector. The primary focus of the Client Success Specialist is to drive expansion and enhance product utilization across the entire portfolio of clients, while guaranteeing customer...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Swooped Full time

    About SwoopedThe Client Success Specialist will be instrumental in enhancing customer satisfaction, optimizing service delivery, and identifying new business growth opportunities by effectively qualifying and nurturing client relationships in our expanding organization. Swooped is a Software as a Service (SaaS) provider thriving in a dynamic market,...

  • Client Success Specialist

    1 week ago

    Little Ferry, New Jersey, United States Neogen Full time

    Become a Vital Part of Neogen Genomics as a Client Success SpecialistAt Neogen, we are dedicated to a significant mission that impacts lives, and we invite you to join us. As a Client Success Specialist, you will be instrumental in advocating for the achievements of our expanding client base at Neogen Genomics.Position Overview:As a Client Success Specialist...

  • Junior Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Swooped Full time

    About SwoopedAre you eager to be part of a forward-thinking and energetic team that is transforming the educational landscape? Swooped is in search of a dedicated and enthusiastic Junior Client Success Specialist to help us fulfill our mission of empowering learners and enhancing the educational journey.In this essential position, you will significantly...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Mighty Networks Inc Full time

    Company OverviewMighty Networks Inc is an innovative platform dedicated to empowering creators and entrepreneurs in building and managing their communities. Our mission is to unlock the potential of community-driven experiences by providing essential tools and resources that foster meaningful connections and engagement.The OpportunityWe are looking for a...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Litera Corp. Full time

    Job OverviewA Customer Engagement Manager at Litera Corp. plays a pivotal role in collaborating with our clients to meet their objectives and foster successful results. This position serves as a vital advocate for our clients, demonstrating a keen interest in promoting product adoption, engaging users, and utilizing data for actionable insights. Customer...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Litera Corp. Full time

    Job OverviewA Customer Engagement Manager at Litera Corp. plays a crucial role in collaborating with clients to meet their expectations and achieve successful results. This position serves as a primary advocate for clients, demonstrating a keen interest in promoting product adoption, engaging end users, and utilizing data for valuable insights. Customer...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States SwiftComply Full time

    Application Deadline: N/ADepartment: Customer SuccessEmployment Type: Full TimeLocation: RemoteDescriptionAt SwiftComply, we embrace the individuality of our team members and strive to foster an inclusive environment where everyone feels valued and empowered.We are dedicated to promoting diversity and inclusion within our workplace, recognizing that there is...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Litera Corp. Full time

    Customer Success Manager at Litera Corp.As a vital member of our team, you will be responsible for ensuring that our clients achieve their desired outcomes while utilizing our products. Your role will involve:Collaborating with clients to establish and execute success strategies that align with their goals.Serving as a trusted advisor and advocate for...

  • Client Success Specialist, Casualty

    2 weeks ago

    Little Ferry, New Jersey, United States CCC Intelligent Solutions Full time

    Company Overview:CCC Intelligent Solutions is a premier technology firm dedicated to enhancing the insurance claims experience for millions. Our award-winning SaaS platform connects over 35,000 businesses, including insurance providers, repair shops, automakers, parts suppliers, and lenders, to streamline operations from initiation to completion.Our...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Cornerstone OnDemand Full time

    Position OverviewWe are seeking a dedicated Customer Success Manager to join our team in a remote capacity. The primary focus of this role is to enhance client engagement and ensure the successful realization of value from our solutions.Key ResponsibilitiesThe Customer Success Manager will:Engage directly with clients to facilitate value realization and...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Sensiba LLP Full time

    Join Sensiba LLP as a Customer Success ManagerSensiba is continuously seeking exceptional talent to enhance our collaborative team. We are thrilled to present an opportunity for a Customer Success Manager to become a vital part of our revenue operations team. If you desire to work in an organization that promotes an inclusive atmosphere, leverages business...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry Overview: Customer Success SolutionsWhy Explore This Career Opportunity:Attractive salary package up to $80,000Prospects for professional growth and advancement within the companyComprehensive benefits including health coverage and retirement plan optionsOpportunity to collaborate with major enterprise clients and create a meaningful...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full time

    Are you prepared to be part of a forward-thinking and energetic organization that is transforming the educational landscape? Varsity Tutors, a Nerdy Company, is currently in search of a dedicated and enthusiastic Customer Success Manager to champion our goal of empowering learners and enhancing the educational journey. In the role of Customer Success...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry Sector: Revenue Operations SoftwareWhy Explore This Career OpportunityCompetitive salary reaching up to $146,000Flexible remote work arrangement available throughout the United StatesComprehensive benefits package including health, dental, vision, and life insurancePre-IPO equity optionsWellness and professional growth stipendsEmphasis on a positive...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry: Technology Solutions ProviderWhy Explore This Career OpportunityAttractive compensation package with potential for upselling and cross-selling a variety of technology solutionsOpportunities for professional growth and advancement within the companyEmphasis on client success and fostering strong relationships with customersCollaboration across...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Workiva Full time

    OverviewAt Workiva, our Customer Success Managers (CSMs) play a vital role in our customer-centric operations. The CSM acts as the main liaison for clients, overseeing the complete customer journey by concentrating on business results and pinpointing growth opportunities within their assigned accounts after the sale. Your primary objective as a CSM will be...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Sensiba LLP Full time

    About Sensiba LLPSensiba is continuously seeking exceptional talent to enhance our cohesive team. We have an exciting opportunity for a Customer Success Manager to become a vital part of our revenue operations division. If you desire an organization that promotes an inclusive atmosphere, leverages business as a catalyst for positive change, and offers...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry Sector: Language Translation TechnologyWhy Explore This Career OpportunityAttractive compensationPathway for professional development and advancement within the companyComprehensive benefits packageRemote work options available across North AmericaFocus on work-life harmonySupportive and interactive workplace cultureKey ResponsibilitiesDevelop and...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry Sector: Medical Imaging and Healthcare TechnologyWhy Explore This Career Opportunity:This role offers the chance to contribute to groundbreaking AI software for medical image analysis.A well-capitalized and international organization with operations across APAC, EU, and US.Flexible work arrangements and remote working options available.Enjoy the...