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Account Success Leader
2 months ago
Marigold is dedicated to enhancing brand-customer relationships through innovative connection strategies.
Our suite of advanced marketing technology solutions empowers marketers to cultivate enduring customer loyalty and satisfaction.
With a diverse range of use cases, Marigold supports marketers at every stage of their journey.Headquartered in Nashville, Tennessee, we have a global presence with offices across various continents.
Position Summary
As a Client Success Strategist, you will engage with our key clients to enhance retention, renewals, product adoption, customer satisfaction, and overall growth.
You will collaborate with business leaders to identify their needs and recommend effective strategies utilizing Marigold's comprehensive product offerings and industry best practices to help them meet their objectives.
Additionally, you will coordinate with cross-functional teams to ensure a seamless transition from onboarding to ongoing growth and renewal phases.
The ideal candidate is proactive and results-driven, possessing excellent communication and problem-solving skills, along with a solid foundation in analytics and the ability to thrive in a dynamic, data-centric environment.
Key Responsibilities- Manage a portfolio of client accounts to nurture long-term business relationships.
- Implement a proactive customer engagement strategy to drive renewals, product adoption, training, and revenue enhancement.
- Boost customer satisfaction by understanding their business needs and offering additional Marigold solutions and ROI.
- Provide strategic recommendations to help clients optimize their product usage and digital marketing performance.
- Maintain high visibility with clients through strategic meetings, marketing initiatives, and executive interactions.
- Act as a point of escalation to ensure timely and proactive issue resolution.
- Identify at-risk renewals and execute customer remediation plans.
- Monitor customer health metrics to assess usage and satisfaction levels.
- Forecast retention and renewal statuses for assigned accounts.
- Serve as the customer advocate, collaborating with cross-functional teams across development, product management, and support.
- Strong customer relationship management capabilities.
- Excellent communication, listening, and writing skills.
- Proficient in problem-solving and resolving client issues.
- Familiarity with software as a service (SaaS) models.
- Highly organized and dependable, with the ability to work independently when required.
- 4+ years of experience in customer-facing roles.
- Exceptional organizational, presentation, and communication skills.
- Strong written and verbal communication abilities.
- Experience with email marketing or digital marketing software.
We provide a comprehensive benefits package, including medical, dental, and vision coverage, as well as life and disability insurance.
Our generous time-off policy, which we refer to as Open Time Away, includes paid holidays and a special birthday benefit day off.
We also offer a 401k plan with company matching contributions, a supportive remote work environment, and assistance for life events, including paid parental leave.