Client Success Specialist
2 weeks ago
Industry Sector:
Language Translation Technology
Why Explore This Career Opportunity
Attractive compensation
Pathway for professional development and advancement within the company
Comprehensive benefits package
Remote work options available across North America
Focus on work-life harmony
Supportive and interactive workplace culture
Key Responsibilities
Develop and maintain enduring customer relationships to guarantee satisfaction and success
Collaborate with clients to facilitate successful onboarding and pinpoint opportunities for growth and expansion
Conduct regular check-ins and strategic reviews with major accounts to establish business goals and create a roadmap for sustained success
Utilize CRM systems to document customer interactions, manage tasks, and update account details
Provide weekly reports on Customer Success performance metrics; highlight areas for improvement and opportunities for enhancement
Required Qualifications
Proficient and confident in upselling, cross-selling, and expanding existing client accounts
Minimum of 3 years of experience in Customer Success Management with a sophisticated B2B SaaS technology product
Strong understanding of digital and technology-driven sectors and software solutions
Highly personable with an engaging demeanor in customer-facing roles
Exceptional and professional communication skills, both written and verbal
Preferred Qualifications
Completion of a developer training program
Experience in a remote work setting
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
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