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Client Success Specialist

2 months ago

Little Ferry, New Jersey, United States Swooped Full time
About Swooped

The Client Success Specialist will be instrumental in enhancing customer satisfaction, optimizing service delivery, and identifying new business growth opportunities by effectively qualifying and nurturing client relationships in our expanding organization.

Swooped is a Software as a Service (SaaS) provider thriving in a dynamic market, utilizing the Annual Recurring Revenue (ARR) model to accelerate its growth.

Join us in advancing your career in the Cloud sector by empowering our clients to achieve their goals.

Key Responsibilities
  • Take ownership of assigned accounts, advocating for client needs within Swooped.
  • Collaborate with cross-functional teams to ensure swift and efficient customer onboarding.
  • Establish yourself as a trusted advisor through regular interactions with clients.
  • Work closely with clients to comprehend and fulfill their business objectives.
  • Partner with the Sales Team to identify and pursue expansion opportunities within your accounts.
  • Engage with clients at various organizational levels to demonstrate the value of our services.
  • As a trusted advisor, suggest strategies for clients to maximize the benefits of our offerings.
  • Stay informed about client challenges and coordinate with teams to deliver optimal solutions.
Additional Responsibilities

Other duties may be assigned as necessary.

Minimum Qualifications

Essential:

  • Experience in Cyber Security and/or Network Security.
  • 5-8 years in a customer-facing role (such as Sales Engineer, Customer Success with a technical background, or Technical Account Management).
  • Solid understanding of security principles, including Firewalls, Proxies, and Web Security Gateways.
  • Familiarity with Network Architectures and routing concepts.
  • Highly motivated self-starter with a competitive spirit and keen attention to detail.
  • Team-oriented individual with a passion for thriving in a fast-paced, goal-driven sales environment.
  • Exceptional verbal and written communication skills, complemented by strong listening abilities.
Compensation

The base salary range for this full-time position is $100,000—$135,000 USD, excluding any commission, bonus, or equity (if applicable) plus benefits.