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Account Success Leader
2 months ago
- Collaborating with clients to meet their expectations and drive positive results.
- Serving as a primary advocate for clients, guiding them through the adoption process.
- Working cross-functionally within the organization to ensure client satisfaction.
- Delivering outstanding client experiences from initial onboarding to contract renewal.
- Engaging with clients to create tailored success strategies.
- Analyzing data, addressing challenges, and uncovering new opportunities.
- Leading onboarding sessions and conducting business review meetings.
- Partnering with internal teams to enhance product performance.
- Dedicated to client success and delivering excellence.
- Flexible, quick-witted, and curious.
- Excellent communication and problem-solving skills.
- Proven experience in a client-facing role is crucial.
- Manages the retention and overall health of assigned accounts.
- Ensures clients realize the expected return on investment from Litera products.
- Builds strong relationships with users and decision-makers to foster client success.
- Initiates discussions regarding contract renewals and oversees the process effectively.
- Client-Centric Mindset.
- Product and Industry Acumen.
- Analytical and Persuasive at all organizational levels.
- Highly Organized and Team-Oriented.
- Strong Presentation Skills and a Natural Problem-Solver.
The salary range for this position is between $65,000 and $79,500. The benefits package includes comprehensive offerings, incentive programs, and a 401k contribution.
Litera Corp. is an equal opportunity employer, dedicated to fostering an inclusive workplace for all employees.
