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Customer Support Representative
1 week ago
Job Responsibilities
The Commonwealth of Virginia is seeking dedicated individuals to join our team as Customer Service Generalists. These positions are available across various service centers within the Portsmouth District. Ideal candidates will possess a strong commitment to customer satisfaction and demonstrate effective problem-solving abilities.
In this role, you will be responsible for managing a variety of customer interactions, which include explaining policies, procedures, and regulations; issuing identification cards; processing applications; and conducting vision, driving, and road tests. Additionally, you will handle vehicle registrations, title processing, tax collection, and other services related to the Department of Motor Vehicles (DMV).
Comprehensive training will be provided to ensure your success in this position. We offer a competitive salary along with excellent health and retirement benefits, twelve paid holidays annually, and paid leave for personal, sick, and family matters.
The DMV serves a vast population, including millions of licensed drivers and ID card holders, as well as a diverse range of businesses. Our operations are guided by core values of Trustworthiness, Respect, Accountability, Integrity, and Teamwork.
Minimum Qualifications
Applicants should have:
- Experience in customer service within a fast-paced environment.
- Proficiency in using personal computers and automated systems.
- Strong verbal and written communication skills.
- Experience collaborating within a team setting.
- Flexibility to work weekdays and Saturdays.
- Excellent organizational, time management, and multitasking abilities.
- A keen attention to detail and a commitment to completing tasks accurately and on time.
- A valid driver's license with a clean driving record.
- The ability to lift 10 to 25 pounds.
Additional Considerations
None
Application Process
Upon submission of your application, you will receive confirmation of receipt. Please monitor your application status through your account. Selected candidates will be required to complete the I-9 Employment Eligibility Verification Form and consent to a background check, including a fingerprint-based criminal history check and driver record assessment.
All applicants must submit their applications online, as the DMV does not accept other formats. Ensure your application is thorough and accurately reflects your skills and experience, as evaluations will be based solely on the information provided.
Inclusivity Commitment
The Commonwealth encourages individuals with disabilities to apply through the Alternative Hiring Process. To be considered, applicants must provide the necessary documentation from the appropriate departments.
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