Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Long Term Care Partners LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Customer Interaction: Handle customer inquiries, provide accurate and timely information, and make informed decisions based on administrative guidelines.
- Outbound Communication: Reach out to customers to obtain missing information or provide essential details.
- Training & Development: Stay up-to-date with training on organizational changes, system updates, and program enhancements to maintain expertise and efficiency.
- Education & Experience: High school diploma or equivalent, at least 1 year of customer service experience, or demonstrated strength in customer service skills, call center, or similar experience.
- Skills & Competencies:
- Ability to work efficiently in a high-volume environment.
- Strong multitasking abilities with keen attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to make sound decisions and escalate issues when necessary.
- Professionalism and tact in handling diverse customer interactions.
At Long Term Care Partners LLC, we offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your administrative service skills and advancing your career.
We offer a comprehensive benefits package, including a generous 401k plan, paid time off, competitive benefits, and a tuition reimbursement program to support career goals.
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