Client Support Representative

1 week ago


Portsmouth, Virginia, United States First Citizens Full time

Customer Service Specialist

Overview

The Customer Service Specialist at First Citizens plays a crucial role in delivering exceptional support to our clients. This position involves engaging with customers through various communication channels to address inquiries related to equipment leasing and loan services.

Key Responsibilities

  1. Manage a high volume of inbound customer service calls, averaging over 75 calls daily.
  2. Process customer requests, including password resets, account summaries, buyout inquiries, payment details, and updates to customer information.
  3. Ensure a remarkable customer experience for both internal and external clients.
  4. Utilize primary software systems, such as Salesforce and Pega, to fulfill customer requests efficiently.
  5. Participate in special projects as directed by management.

Qualifications

  • Exceptional interpersonal communication and teamwork abilities.
  • Proficient in effective communication via phone and email.
  • Strong organizational skills with a keen attention to detail.
  • Able to thrive in a dynamic, fast-paced environment.
  • Possess a positive attitude and capability to manage multiple tasks simultaneously.
  • Technologically adept, with a quick learning curve for new systems.
  • Familiarity with Salesforce, Pega, and/or InfoLease is advantageous.
  • Previous experience in customer service or sales is preferred.


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