CNC Field Service Technician

5 days ago

Windsor, Connecticut, United States The Robert E. Morris Full time
Job Summary

The Robert E. Morris Company is seeking a highly skilled CNC Field Service Technician to join our team. As a key member of our Customer Support Department, you will be responsible for the installation, preventive maintenance, troubleshooting, and repair of Computer Numerically Controlled (CNC) Lathe, Milling, and Multi-Functional Machining Centers.

Key Responsibilities
  • Install, commission, calibrate, maintain, troubleshoot, and repair CNC equipment and accessory CNC equipment at customer facilities.
  • Provide operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services.
  • Act as a direct communication link between the customer and the Service Group of The Robert E. Morris Company.
  • Provide voice of customer feedback.
  • Build brand dedication through service and customer relationships.
  • Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
  • Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues.
  • Effectively understand and use the Salesforce Lightning Customer Support computer system.
Requirements
  • Proficient verbal and written communication and customer relation skills.
  • Able to interact and effectively communicate in person and over the phone with customers and coworkers.
  • Present a professional image.
  • Must be adaptable to changes and able to deal with change, delays, or general work-related issues.
  • Basic digital literacy and shown understanding of MS Word, Excel, and Outlook.
  • Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers, etc.).
  • Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background – is a plus.
  • Basic mechanical and logical solving skills are a must.
  • Rational decision-making and problem-solving skills.
Education and Experience
  • Experience as a co-op, internship, or full/part-time job in a manufacturing facility.
  • Experience with industrial equipment repair.
  • Relevant knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background equivalent to a complete, accredited apprenticeship training.
  • Two (2) year technical degree (Electrical/Mechanical/Electro-Mechanical/Automation) and/or 1 year of experience in a related field.
Work Environment
  • Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated or manual machinery. General office and training environment experienced at The Robert E. Morris Company.
Other Functions
  • Perform related duties as required.
Mental and Physical Requirements
  • Must be highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
  • Ability to sit for prolonged periods of time.
  • Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
  • Ability to frequently use hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to keep their composure with the public and coworkers in everyday, stressful situations.
Benefits
  • Competitive starting salary.
  • Paid Time Off, starting with 23 paid days off in your first year.
  • 10 Company Paid Holidays.
  • Comprehensive Health Benefits including, Medical, Vision, Dental, and Life Insurance.
  • 401(k) retirement plan with company contribution.
  • Tuition reimbursement.
  • Employee appreciation events and perks.
  • Employee Assistance Program.

The Robert E. Morris Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

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