Field Service Customer Support Specialist
1 week ago
We are excited to announce an opportunity in our **Field Service and Customer Support** division for a **Field Service Customer Support Specialist**. Our commitment to environmental sustainability drives us to provide essential, high-quality water services to households and communities. We prioritize growth, offering training and development to foster success in all areas of our operations and culture. Additionally, we offer a comprehensive benefits package along with a 401(K) plan.
**Position Overview**
The Field Service Customer Support Specialist is tasked with delivering exceptional service to our clients by executing field service responsibilities related to service provision and the upkeep of customer accounts.
**Key Responsibilities**
- Assist Customer Service by diagnosing and resolving customer concerns, including meter malfunctions, water quality challenges, and service-related issues.
- Conduct meter replacements as instructed to guarantee precise and compliant meter functionality.
- Perform cross-connection inspections and testing in accordance with state health regulations.
- Execute 'call before you dig' protocols promptly and accurately.
- Carry out service inspections and install meters as required.
- Accurately and efficiently complete assigned meter reading tasks.
Our organization is dedicated to maintaining a safe working environment. This role requires adherence to all safety protocols, including those outlined in the Company Safety Manual, OSHA standards, and other relevant regulations.
**Additional Duties**
Undertake other responsibilities or special projects as needed or assigned.
**Minimum Qualifications**
- High School Diploma is mandatory.
- A valid Driver's License is essential.
- Cross-connection certification is required or the ability to obtain certification within a reasonable timeframe.
- Willingness to participate in standby rotation.
- Strong communication skills are essential.
- Intermediate computer skills are necessary.
- A minimum of 6 months of relevant experience is preferred.
**Work Environment**
This position involves outdoor work and physical demands.
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