Cybersecurity Service Management Engineer

2 weeks ago


Fairmont, West Virginia, United States ABBTECH Professional Resources Full time
Position Overview
This role requires US Citizenship.
Job Title: ITSM Engineer
Location: Remote
Security Clearance: Minimum fully adjudicated Secret and Interim Top Secret clearance

Company Overview:
ABBTECH Professional Resources is seeking a dedicated IT Service Management Engineer to support critical cybersecurity operations.

Key Responsibilities:
  • Implement and uphold Service Management protocols to ensure prompt incident response and collaborate with engineering teams for service restoration.
  • Independently manage requests for authorized services, maintaining thorough tracking of request data and ensuring high levels of customer satisfaction.
  • Create and manage incident tickets for service disruptions, perform initial assessments, and coordinate with teams to restore services effectively.
  • Collaborate with engineering teams and the Information Systems Security Officer to enhance incident response processes and validate compliance with security standards.

Basic Qualifications:
  • Bachelor's degree in a relevant field with 4-8 years of experience, or a Master's degree with 2-6 years of experience.
  • A keen interest in cybersecurity and the engineering of supporting tools.
  • Fundamental knowledge of networking, virtualization, and server maintenance.
  • Ability to analyze data from diverse sources.
  • Strong written and verbal communication skills, with the ability to document and convey the status of requests and incidents clearly.
  • Must be a US citizen with an active DOD Secret or Top-Secret clearance.

Preferred Qualifications:
  • Experience with Red Hat Linux and Windows systems, including server operations.
  • Background in helpdesk support.
  • Experience in a Security Operations Center as an analyst or engineer.
  • Familiarity with Next Generation Firewall features and automation tools.
  • Experience managing SSL and IPSEC VPN clients.
  • Knowledge of Fortinet and Palo Alto products.

Benefits:
  • Comprehensive Medical, Dental, and Vision plans.
  • Weekly Direct Deposit.
  • Paid Holidays and Personal Time Off.
  • 401(k) plan with company match.
  • Voluntary Life and AD&D, Short/Long Term Disability, and other voluntary coverages.
  • Access to Employee Assistance Programs.

ABBTECH is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.

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