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Cybersecurity Service Management Engineer

2 months ago

Fairmont, West Virginia, United States ABBTECH Professional Resources Full time
Position Overview

Position: IT Service Management Engineer

Location: Remote

This role is critical for ensuring the integrity and security of IT services within a dynamic environment. The IT Service Management Engineer will be a key player in the Security Engineering and Operations (SE&O) team, responsible for managing and enhancing cybersecurity services.

Key Responsibilities
  1. Facilitate effective Service Management processes to ensure prompt incident response and collaborate with engineering teams for service restoration.
  2. Independently manage requests for approved services, ensuring thorough tracking of request data and maintaining high levels of customer satisfaction.
  3. Create and manage incident tickets for service disruptions, conducting triage and implementing actions to restore services efficiently.
  4. Collaborate with engineering teams to ensure timely resolution of incidents and enhance processes for incident response and request fulfillment.
  5. Work closely with the Information Systems Security Officer to validate processes and ensure compliance with security guidelines.
Basic Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience.

Experience: 4-8 years of relevant experience, or 2-6 years with a Master's degree.

A genuine interest in cybersecurity and the development of tools to support cybersecurity operations is essential.

Basic knowledge of networking, virtualization, and server maintenance is required.

Strong analytical skills to interpret data from various sources are necessary.

Excellent written and verbal communication skills are crucial for documenting and conveying the status of requests and incidents.

US citizenship and an active DOD Secret or Top-Secret clearance are mandatory.

Preferred Qualifications
  • Experience with Red Hat Linux and Windows systems, including server operations.
  • Background in helpdesk support.
  • Experience in a Security Operations Center as an analyst or engineer.
  • Familiarity with Next Generation Firewall features and automation tools.
  • Experience managing SSL and IPSEC VPN clients.
  • Knowledge of Fortinet and Palo Alto products is advantageous.
Benefits

ABBTECH offers a comprehensive benefits package for full-time employees, including:

  • Medical, Dental, and Vision coverage
  • Weekly Direct Deposit
  • Paid Holidays and Personal Time Off
  • 401(k) plan with matching contributions
  • Voluntary Life and AD&D, Short/Long Term Disability
  • Employee Assistance Programs

ABBTECH is an equal opportunity employer, committed to diversity and inclusion in the workplace.