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Cybersecurity Service Management Engineer
2 months ago
This role requires US Citizenship.
Job Title: ITSM Engineer
Location: Remote
Security Clearance: Minimum fully adjudicated Secret and Interim Top Secret clearance
About the Role:
ABBTECH Professional Resources is seeking an IT Service Management Engineer to join our team focused on cybersecurity initiatives. This position is integral to the Security Engineering and Operations (SE&O) team, which is tasked with maintaining the infrastructure and security tools essential for our cybersecurity operations.
Key Responsibilities:
- Support Service Management processes to ensure prompt incident response and coordinate with engineering teams for service restoration.
- Independently manage requests for approved services, ensuring customer satisfaction and tracking the status of requests until resolution.
- Create and manage incident tickets for service disruptions, conduct triage, and initiate actions to restore services as necessary.
- Collaborate with engineering teams to ensure timely resolution of all tickets.
- Work alongside the Information Systems Security Officer to enhance incident response processes and validate compliance with security guidelines.
Basic Qualifications:
- Bachelor's degree in a relevant field with 4 – 8 years of experience, or a Master's degree with 2 – 6 years of experience.
- A strong desire to learn about cybersecurity and the engineering of tools to support operations.
- Basic knowledge of networking, virtualization, and server/desktop maintenance.
- Ability to analyze data from various sources effectively.
- Excellent written and verbal communication skills, with the ability to document and convey the status of requests and incident responses clearly.
- Must be a US citizen with an active DOD Secret or Top-Secret clearance.
Preferred Qualifications:
- Experience with Red Hat Linux and Windows systems, including server operations.
- Background in helpdesk support.
- Experience in a Security Operations Center as an analyst or engineer.
- Familiarity with Next Generation Firewall features and automation tools.
- Experience managing SSL and IPSEC VPN clients.
- Knowledge of Fortinet and Palo Alto products.
Benefits:
ABBTECH offers a comprehensive benefits package including medical, dental, and vision coverage, 401(k) with matching, paid holidays, and various voluntary coverages. We are committed to providing a supportive work environment for all employees.
