Technical Support Specialist

1 week ago


Windsor, Connecticut, United States Syntricate Technologies Full time

Position: Desktop Support Engineer

Location: Windsor Locks, CT

Contract Duration:

Key Responsibilities:

  • Demonstrate strong proficiency in English to facilitate effective communication.
  • Exhibit exceptional interpersonal skills to manage customer interactions efficiently.
  • Possess a comprehensive understanding of End User Computing (EUC) roles and Field Services.
  • Bring significant expertise in Image Management processes.
  • Utilize advanced knowledge of System Center Configuration Manager (SCCM) components, Operating System Deployment (OSD/MDT), Software Distribution, and Hardware/Software Inventories.
  • Maintain and troubleshoot Windows operating systems with a high level of skill.
  • Have thorough knowledge of Windows 10 operating systems.
  • Be familiar with tools such as Service Now, MS Office, Remote Support, Mobility solutions, Antivirus software, and Engineering Services.
  • Manage iOS, Windows, and Android devices on a global scale.
  • Understand ITIL processes and methodologies.

Regards,
Ashutosh Pasbol
Assistant Manager | Syntricate Technologies Inc.



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