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Technical Project Specialist

2 months ago

Windsor, Connecticut, United States Cooperative Systems Full time
Position Overview

The Project Engineer plays a crucial role in delivering technology solutions tailored to customer needs. This position involves conducting thorough assessments, designing projects, and ensuring successful implementation within established standards.

Key Responsibilities
  • Perform comprehensive network evaluations based on established frameworks.
  • Assess client requirements and develop engineering solutions that align with Cooperative Systems' technology standards.
  • Plan, coordinate, and execute both straightforward and intricate projects.
  • Define hardware and software specifications to fulfill client demands.
  • Estimate labor requirements for projects accurately.
  • Guarantee timely and budget-compliant project delivery.
  • Lead onboarding initiatives for new clients or services for existing clients.
  • Facilitate effective knowledge transfer to the technical team for ongoing support.
Additional Responsibilities
  • Occasionally act as a point of escalation for complex technical challenges.
  • Handle administrative tasks such as logging hours and maintaining documentation.
  • Engage with clients to provide updates on project status and any changes.
  • Create and update documentation of technical processes for both internal and external stakeholders.
  • Mentor team members in technical aspects.
  • Exercise independent judgment in decision-making throughout the workday.
  • Complete required training and certifications to enhance personal and company objectives.
  • Contribute ideas for new products or services that could benefit clients.
  • Provide after-hours support and project delivery as necessary.
  • Adhere to company Service Level Agreements consistently.
  • Perform other assigned duties as needed.
Qualifications
  • In-depth knowledge of network and server environments, including server operating systems, virtualization technologies, email platforms, cloud services, networking, and security.
  • Expertise in Office 365 applications, with prior migration experience preferred.
  • Possession of professional IT certifications such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP.
  • Understanding of network architectures, IP routing, switching, VLANs, 802.1X/RADIUS, VPN, and WiFi technologies.
  • Associate's Degree or equivalent combination of relevant education and experience.
  • A minimum of 5 years' experience in IT consulting or managed services.
Personal Attributes
  • Excellent interpersonal communication skills, including the ability to ask pertinent questions and actively listen.
  • Demonstrated ownership and accountability for responsibilities.
  • Capability to analyze situations swiftly and follow a structured approach to problem-solving.
  • Proficient in managing time and multiple priorities effectively.
  • Ability to quickly learn and apply new procedures and concepts.
  • Alignment with Cooperative Systems' core values: Personable, Adaptable, Accountable, and Dedicated to Success.
  • Attention to detail and strong writing skills.
  • Collaboration and teamwork capabilities.
  • Effective utilization of internal and external support resources.
  • Self-motivated with the ability to thrive in a dynamic environment.
  • Physical capability to lift up to 50 pounds.