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Technical Support Specialist
2 months ago
Position: Desktop Support Engineer
Location: Windsor Locks, CT
Contract Duration:
We are seeking a highly skilled Desktop Support Engineer to provide exceptional technical assistance and support for our users. The ideal candidate will possess:
- Proficient English Communication: Ability to communicate effectively and handle customer interactions with professionalism.
- Expertise in End User Computing: Strong understanding of the EUC role and Field Services.
- Image Management Experience: Significant background in managing and deploying images.
- System Center Configuration Manager (SCCM): Proficiency in SCCM components, Operating System Deployment (OSD/MDT), Software Distribution, and Hardware/Software Inventories.
- Windows Operating Systems: Skilled in maintaining and troubleshooting Windows operating systems, with thorough knowledge of Windows 10.
- Familiarity with Tools: Experience with Service Now, MS Office, Remote Support, Mobility, Antivirus, and Engineering Services.
- Device Management: Proven experience in managing iOS, Windows, and Android devices on a global scale.
- ITIL Process Understanding: Knowledge of ITIL processes and best practices.
We look forward to your contributions to our team at Syntricate Technologies.
