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Technical Support Specialist for Public Safety Systems

2 months ago

Windsor, Connecticut, United States NorcomCT Full time
Are you enthusiastic about technology and dedicated to assisting first responders? If so, this opportunity may be for you.

As a vital member of NorcomCT's technical services team, you will play a crucial role in our mission to deliver innovative technology solutions and services that empower first responders, municipalities, and communities. Our technical team is committed to providing exceptional support to ensure that our clients' essential systems are operational and reliable every day. NorcomCT, a leading partner of Motorola in New England, is at the forefront of public safety communications.

We offer a diverse array of products and services, and our technical services team comprises various roles and specialties. We are currently looking for candidates for the position of Technical Support Specialist. This role involves providing repair and implementation services directly at client locations using company-provided vehicles.

This position requires foundational knowledge in electronics and computer/IT training or experience. Compensation, daily tasks, and opportunities for growth will depend on the skills and experience of the candidate. We encourage all interested individuals to consider applying.

Compensation

Hourly Rate: $27.00 to $38.50 (Annual Salary: $56,000 to $80,000)

Compensation is based on the applicant's skills, experience, education, certifications, and licenses.

Benefits include Medical, Dental, Disability and Life insurance, 401k, Paid Time Off, Paid Holidays, and Profit Sharing Bonuses.

Location

This position is primarily remote, designed to support various regions. Employees will be required to attend training and onboarding sessions at our headquarters as necessary.

If you possess the motivation and eagerness to learn about and support cutting-edge Motorola public safety technology products and solutions, we invite you to explore this opportunity.

Key Responsibilities
  • Diagnose, repair, and perform preventive maintenance on electronic equipment, including RF, control, and IT systems at customer sites.
  • Prepare, program, configure, and stage equipment prior to installation.
  • Demonstrate operational features of equipment and systems, providing end-user training.
  • Deliver equipment and materials to various locations.
  • Assist installation teams with the physical setup of equipment.
  • Conduct field configuration and optimization of new systems.
  • Repair electronic equipment installed in vehicles and at service centers.
  • Support the design of new systems.
  • Document activities, systems, and materials accurately.
  • Assist support staff with processing and updating repair orders.
  • Maintain cleanliness and organization of the vehicle and work area.
  • Perform other related duties as required.
Qualifications
  • Ability to troubleshoot and resolve issues or escalate them promptly while adhering to established standards.
  • Document all work, including updates related to service requests in a case management system.
  • Self-motivated and capable of working independently with minimal supervision.
  • Consistent attendance and punctuality are essential.
  • Possess a diverse skill set to adapt to various situations.
  • Strong interpersonal skills to communicate technical information clearly to customers and colleagues.
  • Maintain a valid driver's license and a satisfactory driving record.
  • Pass background checks and drug tests as required.
  • Flexibility to adapt to a dynamic work environment.
  • Willingness to travel for training when necessary.
  • Commitment to honesty, integrity, and ethical behavior.
  • Experience as a public safety end user or first responder is advantageous.
Technical Skills
  • Understanding of basic electronics theory and concepts.
  • Familiarity with Windows PC/server and networking principles.
  • Completion of a trade school or certification program in electronics or related field.
  • Basic math skills to support electronics theory.
  • Preferred three years of field service or internal support experience.
  • Ability to read and interpret schematics.
  • Proficiency with electronic test equipment and soldering.
  • Familiarity with Microsoft Office applications.
  • Ability to provide on-call support on a rotating basis.
  • Capability to lift and carry equipment as needed.
  • Willingness to obtain necessary licenses and certifications within the first 18 months of employment.
Application Process
  • Complete the online application and questionnaire.
  • Submit a resume and cover letter through the online application.
  • If selected, complete an initial screening assessment and skills assessment online.
  • Participate in a phone interview followed by an in-person interview with a practical test.
  • Undergo background checks and drug testing.
We anticipate that the evaluation process may take some time. To be considered for this position, please submit your resume and cover letter through the online application.