Senior Client Relations Manager

2 weeks ago

Atlanta, Georgia, United States RANPAK Full time
Job Overview

The Senior Client Relations Manager (SCRM) collaborates closely with the sales and marketing teams to cultivate and enhance vital partnerships with targeted end-users and channel affiliates. This role is a key component of our multidisciplinary team, which includes regional sales, product marketing, research and development, and packaging engineering, all aimed at advancing our cold chain solutions and fulfilling our long-term vision of becoming the premier provider of sustainable cold chain services.

Key Responsibilities

  • Drive the complete sales cycle, from establishing and nurturing senior-level customer relationships to formulating sales strategies and negotiating profitable contracts for new, cross-sell, and expansion opportunities.
  • Achieve measurable success through the development of a robust client portfolio, meeting sales objectives, and fostering strong interpersonal relationships while demonstrating effective leadership capabilities.

Qualifications

  • Bachelor's degree in business, engineering, or a related discipline.
  • A minimum of 3 years of proven success in a national account management role.
  • Strategic foresight and the ability to create and execute a comprehensive 2-4 year business plan.
  • Proficient in negotiating favorable contract terms and conditions.
  • Demonstrated strategic selling skills with a history of meeting or exceeding sales quotas.
  • Proven ability to secure new business opportunities.
  • Exceptional communication skills, both written and verbal, including strong presentation abilities.
  • Capable of engaging decision-makers in corporate settings and effectively promoting products.
  • Strong customer-centric approach with a solid understanding of sales metrics, KPIs, and performance indicators.
  • Experience in strategic planning and implementation.
  • Adept at collaborating within matrix organizations, working alongside various departmental leaders.
  • Independent thinker with minimal supervision required for decision-making and resolving business challenges.
  • A collaborative team player committed to achieving results.

Additional Skills

  • Ability to analyze complex situations and interpret various instructions.
  • Skilled in gathering and analyzing information, identifying problems, and developing alternative solutions.
  • Responsible and accountable for actions, maintaining commitments, and completing tasks punctually.
  • Facilitates open communication and builds effective relationships with colleagues, prospects, and clients.
  • Focuses on critical tasks and effectively eliminates obstacles to achieve goals.
  • Consistently exceeds performance expectations and is recognized as a top performer.

Ranpak is an equal opportunity employer, dedicated to fostering a workplace free from harassment and discrimination. We celebrate the diverse backgrounds of our employees, as this diversity fuels curiosity, innovation, and our business success. We do not tolerate discrimination based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by law. Accommodations are available for applicants with disabilities.

This policy encompasses all employment practices within our organization, including recruitment, hiring, promotion, termination, layoffs, recalls, leave of absence, compensation, benefits, and training. Ranpak's hiring decisions are based solely on qualifications, merit, and business needs. For more information, please refer to our Code of Ethics.

Ranpak participates in the E-Verify program in specific locations as mandated by law.

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