Senior Client Relationship Manager

1 week ago

Atlanta, Georgia, United States Mphasis Full time

About Mphasis:

Mphasis stands as a premier IT solutions provider, delivering Applications, Business Process Outsourcing (BPO), and Infrastructure services worldwide. Our expertise combines technological knowledge with domain and process proficiency. Established in June 2000 through the merger of Mphasis Corporation and BFL Software Limited, we have made significant strides in the IT solutions sector.

With a robust portfolio and a vast global footprint, we have consistently earned accolades for our unwavering commitment to quality solutions that address the complex needs of our valued clients. Our integrated service offerings are designed to enhance value for our customers, facilitating improvements in their business processes with minimal hassle and investment. The synergy of technical prowess, business performance analysis, business intelligence, and customer experience management is what fosters strong relationships with our clients.

About the Role:

We are seeking a seasoned Sales professional with exceptional prospecting skills across various Lines of Business (LOBs) within existing accounts, particularly in the Airlines sector. The ideal candidate should possess a passion for technology and a proven track record in developing and managing advanced technology business solutions.

Job Title: Senior Client Relationship Manager or Strategic Account Executive (Airline Sector)

Experience Required: 18+ Years

Location: Remote

Job Responsibilities:

  • Identify and qualify potential opportunities within established client relationships in the Airlines/Travel sector.
  • Focus on expanding the existing account base.
  • Key performance indicators will include revenue growth, margin enhancement, and quality of revenue.
  • Build and maintain strong client relationships, demonstrating a proactive sales approach.
  • Take ownership of opportunity identification, validation, and qualification through a solution-oriented methodology.
  • Successfully close sales by establishing rapport with key stakeholders, including CXO-level executives; articulate product and service capabilities; address objections; and prepare contracts.
  • Drive revenue growth by introducing new lines of business within existing accounts.
  • Generate market potential through forecasting, lead generation, qualification, and closing sales, while recommending innovative solutions and services.

Additional Responsibilities:

  • Contribute to market strategy by analyzing competitive products and client feedback.
  • Recommend enhancements to products and services based on current performance and identified client needs.
  • Stay updated on industry knowledge through participation in educational opportunities.
  • Support marketing and organizational objectives by achieving related results as necessary.

Required Skills:

  • A sales-oriented profile with a minimum of 10 years of experience in acquiring new accounts, particularly in the Airlines sector, though experience in Travel, Transport, and Hospitality is also considered.
  • Exceptional team leadership, high-energy sales execution, and strong problem-solving abilities.
  • Demonstrate profound business insight, executive presence, and sound judgment.
  • Possess an entrepreneurial mindset, a results-driven attitude, and professionalism.
  • Ability to articulate a unique and compelling value proposition, ensuring decision-makers understand the business and financial benefits of partnering with Mphasis.
  • Skilled in building collaborative relationships across Mphasis with key stakeholders, including delivery teams, consulting, senior management, and external partners.

What We Offer:

At Mphasis, we provide an exceptional opportunity to cultivate technical expertise, understand business dynamics, stay informed about the latest technological advancements, and maintain a healthy work-life balance. In this role, you will collaborate with a team renowned for setting benchmarks in customer satisfaction, timely project delivery, and being one of the most desirable teams within the organization. We foster an open and transparent culture that encourages experimentation and innovation.

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