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Client Relations Specialist

2 months ago

Atlanta, Georgia, United States TransPerfect Full time

About Us

Are you interested in contributing to a leading company in the language services and technology sector? At TransPerfect, we assist global brands and organizations in finding and implementing effective solutions for communication, operations, and sales. If you thrive in a dynamic and innovative environment, this is the place for you.

Your Role

The Client Relations Specialist plays a crucial role in providing first-level support to our valued clients while managing and coordinating the execution of various language projects.

  • Address client inquiries regarding new project initiatives through our centralized technology platform.
  • Collaborate with production team members to evaluate project scope and generate cost and timeline estimates for translation tasks.
  • Initiate project-related activities by delivering comprehensive budgets, schedules, and instructions to the project team, while anticipating potential challenges.
  • Proactively resolve any issues with clients before involving the production team.
  • Engage in project specifics to set the production team up for success.
  • Develop a deep understanding of clients' industries, business needs, and corporate culture to educate the project team and deliver exceptional service.
  • Monitor project progress, ensuring adherence to deadlines and budgets, while producing high-quality deliverables.
  • Act as the primary liaison between external clients and internal production staff.
  • Set and manage client expectations effectively.
  • Adhere to internal regulations and processes in accordance with ISO standards.
  • Troubleshoot project-related issues as necessary.
  • Understand and communicate individual project instructions to the production team.
  • Investigate client concerns when applicable.
  • Engage in discussions with clients and production staff to creatively resolve issues.

Candidate Profile

  • Bachelor's degree.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving and analytical abilities.
  • Experience in customer service and/or project management.
  • Exceptional organizational skills, attention to detail, and the capacity to multitask.
  • Proficiency in MS Office.
  • Able to prioritize and schedule tasks while working collaboratively in a team environment.
  • Willingness to learn, embrace challenges, and strive for success.

Career Development

At TransPerfect, we offer numerous opportunities for career advancement. All departments encourage growth and development that align with your skills, interests, and experiences. We promote ongoing dialogue with management regarding growth opportunities throughout your career with us.

Why Choose TransPerfect?

For over 25 years, we have cultivated a culture that encourages the sharing of ideas and welcomes new ventures. In our fast-paced environment, employees are intellectually stimulated and can grow alongside the organization. We believe every employee, from Intern to President, should have a voice and contribute to our exceptional services.

We also provide a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, and other perks. We celebrate your birthday by giving you the day off because we appreciate you.

TransPerfect is an equal opportunity employer, welcoming individuals from diverse backgrounds and experiences.