Senior Analyst for Agency Relations

2 weeks ago


Atlanta, Georgia, United States Healthcare InfoTech Full time
Position Title: Senior Analyst for Agency Relations (Tax Filing Agency Senior Analyst)

Country:
US
Work Type: Remote

Compensation:
US D/Hour

Openings: 10

Contract Duration: 6 months

Job Overview:
As a Senior Analyst for Agency Relations, you will be responsible for overseeing the management of tax filings and resolving notices with governmental tax authorities. You will collaborate with Tax Filing Shared Services to address escalations and respond to inquiries from clients and client teams.

Key Responsibilities:
1. Provide education and expertise to clients regarding payroll tax filing and notice resolution.
2. Conduct timely research on compliance and regulatory matters.
3. Identify opportunities for process enhancements and communicate these to management; assist in implementing improvements.
4. Regularly meet with the Operations Services Manager to report on metrics and any operational challenges.
5. Facilitate the onboarding of new clients.
6. Oversee delivery operations, including management of Tax Filing suppliers.
7. Compile, analyze, and report on operational metrics.
8. Utilize tax knowledge and experience to effectively solve problems.
9. Handle calculations for Penalty & Interest and abatement letter requests.
10. Research and resolve payroll tax notices promptly, including abatement requests and root cause analysis.
11. Mentor and support team members.
12. Manage Tax Filing suppliers to ensure accurate and timely service delivery.
13. Approve checklists and manage the checklist queue.
14. Coordinate testing for updated interfaces.
15. Serve as a control point for variance analysis when issues require escalation.
16. Communicate effectively with clients and internal partners regarding ongoing operations and tax-related problem resolution.
17. Work efficiently under tight deadlines.
18. Apply payroll tax knowledge to enhance notice resolution and process improvements.

Qualifications:
- High School Diploma with a minimum of 3 years of experience in tax filing.
- Strong verbal and written communication skills are essential.
- At least 2 years of experience in Payroll Tax Filing.
- Experience in client interaction and management for over 2 years.
- Proficiency in Excel, including pivot tables, vlook-ups, and macro development.
- A minimum of 2 years of experience with tax filing software is required.
- Master Tax experience is highly preferred.
- Experience with ADP Smart Compliance is desirable.

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