Head of Advanced Claims Solutions

2 weeks ago

Alpharetta, United States AIG Full time

Join AIG as a Director of Complex Claims

At AIG, we are transforming the way we assist clients in managing risk. As a Director of Complex Claims, you will be an integral part of this evolution, enhancing your skills and experience as a key member of our team.

Make a Significant Impact in Claims

Our Claims teams are recognized as the preferred problem solvers for clients, consistently delivering technical excellence and demonstrating our service differentiation to create an unmatched global claims handling experience. With a strong feedback mechanism and supported by reliable processes and leadership, we pride ourselves on providing responsive, fair, and professional service with empathy and efficiency.

Your Role in Creating Impact

  • Evaluate and manage bodily injury and third-party property damage claims by investigating and collecting information to assess the claim's exposure; ensure proactive claims management aimed at prompt and cost-effective resolutions through well-structured action plans. Identify the need for and oversee independent adjusters to gather necessary information and control their expenses.
  • Identify and assess coverage issues; draft detailed coverage letters with supervisory review and analysis; engage coverage counsel when necessary.
  • Assess liability and resolve claims within established evaluations. Maintain organized diaries and complete tasks within required timelines as outlined by departmental guidelines; ensure claim files are documented promptly and accurately with clear and concise analyses on coverage, damages, reserves, and liability, including an action plan for resolution. Process and settle invoices in a timely manner.
  • Coordinate vendor referrals for further investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the claim's lifecycle.
  • Refer cases as appropriate to supervisors and management. Respond to requests or directives in a professional and timely manner.
  • Participate in arbitrations, mediations, settlement conferences, and trials.
  • Successfully complete required state licensing examinations and continuing education requirements.
  • Communicate with all internal business partners, including underwriters, to ensure awareness of significant losses and industry trends.
  • Collaborate with TPA Governance and Relationship Management to assist TPAs and insureds in adhering to claims handling and reporting guidelines.
  • Work with TPA Claims Financial to verify the accuracy of TPA financials, ensuring alignment with TTPO financials.

Qualifications for Success

  • Over 7 years of experience in General Liability/Auto claims.
  • Experience managing complex and high-exposure General Liability Bodily Injury and Property Damage claims.
  • Exceptional communication skills (both verbal and written) and strong negotiation abilities.
  • Advanced expertise in litigation claims management, including ADR and mediation processes related to auto/GL exposures.
  • Strong technical knowledge in interpreting insurance contracts.
  • In-depth understanding of claims handling procedures, performance strategies, and best practices.
  • Advanced analytical and problem-solving skills.
  • Proven ability to initiate and lead change initiatives that leverage technology and enhance benchmarking skills.
  • Creativity in resolving complex business challenges, as well as the ability to achieve business objectives is essential.

Why AIG?

At AIG, our employees are our most valuable asset. We understand the importance of protecting and investing in what matters most to you. This is why we have developed our Total Rewards Program, a comprehensive benefits package that extends beyond the workplace to focus on your health, wellbeing, and financial security, as well as your professional development.

Embracing a Culture of Belonging

We are dedicated to fostering a culture that respects and celebrates diverse talents, backgrounds, cultures, opinions, and goals. Our commitment to inclusion and belonging is reflected in our flexible work arrangements, diversity and inclusion training, cultural awareness initiatives, and Employee Resource Groups (ERGs). The diversity of our workforce is one of AIG's greatest strengths, and we are proud that our efforts for positive change have been recognized through numerous awards and accreditations.

AIG is an equal opportunity employer, providing opportunities to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

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