Lead Claims Consultant

1 week ago

Alpharetta, United States AIG Full time

Lead Claims Consultant

We invite you to join our team as a Lead Claims Consultant, where you will be instrumental in our distinguished claims department.

Embrace Challenges in Claims Management

Our Claims division is celebrated for its adept problem-solving capabilities, providing exceptional technical knowledge and showcasing our distinctive service methodology to ensure a superior global claims experience. With a robust feedback mechanism and guided by systematic processes and leadership, we take pride in delivering responsive, equitable, and professional service infused with compassion and efficiency.

The AIG Casualty Specialty Department is composed of a team of highly skilled and dedicated claims professionals with extensive expertise in managing a variety of claims, particularly focusing on Construction Defect and Sexual Abuse/Molestation Reviver cases. By fostering a collaborative environment in the management of complex claims, many of which involve significant coverage challenges, team members excel in sharing their insights and experiences. This role presents opportunities to collaborate with senior claims, underwriting, and actuarial management, as well as pathways for advancement within the department and the organization.

Your Role as a Key Contributor

  • Focusing on Construction Defect and Molestation Reviver Claims, you will manage a portfolio of high-stakes, complex claims from initial coverage inquiries to legal liability evaluations and financial assessments, striving for timely and precise resolutions.
  • Your goal will be to resolve claims efficiently, accurately, and with a customer-centric approach, minimizing liability exposure and reducing vendor and legal expenses – actively promoting and exemplifying the 'Treating Customers Fairly' principles in claims management.
  • You will maintain consistent communication with both internal and external stakeholders in your capacity as the Casualty technical claims authority and innovative thinker.
  • As a senior member of the team, you will step in for the Team Manager when necessary, provide mentorship, and serve as a technical resource for colleagues.
  • You will contribute to the enhancement of Claims processes by supporting Quality Assurance and Regional Audit initiatives, ensuring the mitigation of liability and expense exposure while keeping all key internal and external stakeholders informed on developments and outcomes as required.

Qualifications for Success

  • Advanced knowledge of legal, regulatory, and litigation/procedural requirements for Casualty Claims.
  • Experience in negotiating, mediating, arbitrating, and utilizing ADR skills in managing complex high-value claims.
  • Expertise in accurately and consistently interpreting policy language.
  • A proven history of effectively implementing recommendations from technical claims audits and continuously enhancing file management.
  • The ability to influence both claims and non-claims stakeholders to effectively guide claims strategy.
  • Capability to provide technical training to the team’s claims handlers as needed.
  • Preferably possess a JD Degree.

If you are prepared to elevate your career, we are eager to hear from you.

Comprehensive Benefits Package

At AIG, our employees are our most valuable asset. We recognize the importance of safeguarding and investing in what matters most to you. That’s why we have developed our Total Rewards Program, a comprehensive benefits package that extends beyond the workplace to provide benefits focused on your health, well-being, financial security, and professional development, ensuring peace of mind for you and your loved ones.

Transforming Insurance for a Greater Impact

American International Group, Inc. (AIG) is a global leader in providing commercial and personal insurance solutions; we operate one of the most extensive property casualty networks worldwide. This is an exciting time to join us — we are exploring innovative approaches across our operations to deliver enhanced solutions to our clients. At AIG, you can go the extra mile to support individuals, businesses, and communities, helping them manage risks, navigate uncertain times, and discover new opportunities. We invest in our most valuable asset, our employees, through continuous education and development, in a culture that celebrates individuality and growth.

Welcome to an Inclusive Culture

We are committed to fostering a culture that genuinely values and celebrates each other's skills, backgrounds, cultures, opinions, and aspirations. We promote a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion training, cultural awareness initiatives, and Employee Resource Groups (ERGs). With ERG chapters worldwide, ERGs are fundamental to our inclusive culture. The diversity of our workforce is one of AIG's greatest strengths, and we are proud that our efforts for positive change have been recognized through various recent awards and accolades.

AIG provides equal opportunities to all qualified individuals regardless of race, color, religion, age, gender, national origin, veteran status, disability, or any other legally protected status.

We welcome qualified applicants with criminal histories, in accordance with applicable law.

Functional Area:

Claims

AIG Claims, Inc.

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