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Senior Complex Claims Strategist
2 months ago
Join AIG as a Director of Complex Claims
At AIG, we are redefining how we assist our clients in navigating risk. As a Director of Complex Claims, you will play a pivotal role in this evolution, enhancing your skills and experience as a vital team member.
Make a Significant Impact in Claims
Our Claims teams are recognized as the preferred problem solvers for clients, consistently delivering technical excellence and demonstrating our service differentiation to create an unmatched global claims handling experience. With a strong feedback mechanism and supported by established processes and leadership, we take pride in providing responsive, fair, and professional service with empathy and efficiency.
Your Role in Creating Impact
- Evaluate and manage bodily injury and third-party property damage claims by investigating and collecting information to assess claim exposure; ensure proactive claims management aimed at prompt and cost-effective resolutions through well-structured action plans. Identify the need for and oversee independent adjusters to gather information and manage their costs.
- Identify and assess coverage issues; draft detailed coverage letters with supervisory review and analysis; engage coverage counsel when necessary.
- Evaluate liability and resolve claims within established parameters. Maintain diaries and complete tasks within required timelines as per departmental guidelines; ensure claim files are accurately documented with clear and concise analysis on coverage, damages, reserves, and liability, including a resolution action plan. Process and settle invoices promptly.
- Coordinate vendor referrals for further investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the claim lifecycle.
- Refer cases as necessary to supervisors and management. Respond to requests or directives in a professional and timely manner.
- Participate in arbitrations, mediations, settlement conferences, and trials.
- Successfully complete required state licensing examinations and continuing education requirements.
- Communicate with all internal business partners, including underwriters, to ensure awareness of significant losses and industry trends.
- Collaborate with TPA Governance and Relationship Management to assist TPAs and Insureds in adhering to claim handling and reporting guidelines.
- Work with TPA Claims Financial to verify the accuracy of TPA financials, ensuring alignment with TTPO financials.
Qualifications for Success
- Over 7 years of experience in General Liability/Auto claims.
- Experience handling complex and high-exposure General Liability Bodily Injury and Property Damage claims.
- Exceptional communication skills (both verbal and written) and strong negotiation abilities.
- Advanced experience in litigation claims management, including ADR and mediation processes related to auto/GL exposures.
- Strong technical knowledge in interpreting insurance contracts.
- Comprehensive understanding of claims handling procedures, performance strategies, and best practices.
- Advanced analytical and problem-solving skills.
- Proven ability to initiate and lead change initiatives that leverage technology and enhance benchmarking skills.
- Creativity in addressing challenging business problems, along with the ability to achieve business objectives is essential.
Join Us in Making a Difference
AIG is committed to creating a culture that respects and celebrates the diverse talents, backgrounds, and goals of our employees. We promote inclusion and belonging through flexible work arrangements, diversity and inclusion training, cultural awareness initiatives, and Employee Resource Groups (ERGs). The diversity of our workforce is one of AIG's greatest strengths, and we are proud to have received numerous awards and recognitions for our commitment to positive change.
AIG is an equal opportunity employer, dedicated to providing reasonable accommodations to job applicants and employees with disabilities.
