Senior Manager of General Liability Claims

2 weeks ago

Alpharetta, United States AIG Full time
About Us

American International Group, Inc. (AIG) stands as a premier global insurance entity. With a century of expertise, AIG member companies deliver a comprehensive array of property casualty insurance, life insurance, retirement solutions, and various financial services to clients across more than 80 nations and jurisdictions. Our extensive offerings include products and services designed to assist businesses and individuals in safeguarding their assets, managing risks, and ensuring retirement security.

Business Overview

General Insurance is a prominent provider of insurance solutions catering to both commercial and personal clients. It encompasses one of the most expansive property casualty networks worldwide. General Insurance presents a diverse range of products to clients through a multi-channel distribution framework.

Our Claims professionals are dedicated to supporting AIG policyholders during challenging times. When clients encounter losses, whether significant or minor, we are committed to alleviating the financial strains caused by catastrophic events, such as fires and hurricanes. We assist in restoring businesses or recovering the value of cherished possessions. Our Claims team is recognized as an industry leader, leveraging unparalleled expertise to provide clients with exceptional stewardship, driving improvements in total claim costs and ensuring consistent outcomes. AIG manages claims with extensive technical and market knowledge regarding risks, business practices, and the continuously evolving legal and regulatory landscape.

Position Overview

Complex Claims Director - Western Region

The Complex Claims Director will oversee and evaluate general liability claims under general supervision, particularly those involving moderate exposure and litigation. This role ensures the ongoing adjudication of claims aligns with company standards, industry best practices, and specific client service requirements.

Key Responsibilities:

  • Assess and manage general liability claims related to property damage and bodily injury by investigating and gathering pertinent information to ascertain claim exposure; implement proactive claims handling strategies aimed at prompt and cost-effective resolutions through well-structured action plans.
  • Determine the necessity for and direct independent adjusters to collect information to evaluate claim exposure while managing their costs effectively.
  • Identify and analyze coverage issues; prepare detailed coverage letters with supervisory review and analysis; engage coverage counsel when necessary.
  • Evaluate liability and resolve claims within established parameters. Maintain accurate diaries and complete tasks within required timelines as outlined by departmental guidelines; ensure claim files are documented promptly and thoroughly with clear analysis on coverage, damages, reserves, and liability, including an action plan for resolution. Process and settle invoices in a timely manner.
  • Coordinate vendor referrals for further investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the claim lifecycle.
  • Refer cases as appropriate to supervisors and management. Respond to requests or directives in a professional and timely manner.
  • Participate in arbitrations, mediations, settlement conferences, and trials.
  • Successfully complete required state licensing examinations and continuing education requirements.

Qualifications:

  • 10+ years of experience in General Liability claims.
  • Proven experience with complex and high exposure General Liability Bodily Injury claims.
  • Exceptional communication skills (both verbal and written) along with strong negotiation abilities.
  • Advanced expertise in litigation claims management, including alternative dispute resolution (ADR) and mediation processes, particularly involving auto and general liability exposures.
  • Experience in managing cases at mediations, settlement conferences, pre-suit, post-suit, pretrial, and post-trial stages.
  • New York and/or Texas adjuster license is strongly preferred.
  • Motivated individuals seeking opportunities for career advancement.

Our Commitment to You

At AIG, our employees are our most valuable asset. We recognize the importance of protecting and investing in what matters most to you. That’s why we have developed our Total Rewards Program, a comprehensive benefits package that extends beyond the workplace to focus on your health, well-being, and financial security, as well as your professional growth, providing peace of mind for you and your family.

Join Us in Making a Difference

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions, boasting one of the most extensive property casualty networks worldwide. It is an exciting time to join us as we innovate and deliver enhanced solutions to our customers. At AIG, you can further support individuals, businesses, and communities, helping them manage risks, navigate uncertainties, and uncover new opportunities. We invest in our greatest asset—our people—through continuous learning and development, fostering a culture that celebrates diversity and individual aspirations.

Our Culture of Inclusion

We are dedicated to cultivating a culture that respects and celebrates diverse talents, backgrounds, cultures, opinions, and goals. We promote inclusion and belonging through flexible work arrangements, diversity and inclusion training, cultural awareness initiatives, and Employee Resource Groups (ERGs). With global chapters, ERGs are fundamental to our inclusive culture. The diversity of our workforce is one of AIG's greatest strengths, and we are proud to have received numerous awards and recognitions for our commitment to positive change.

AIG is an equal opportunity employer, providing equal opportunities to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

  • Complex Claims Director, General Liability

    2 months ago

    Alpharetta, United States AIG Full time

    Job DescriptionWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These...

  • Complex Claims Director, General Liability Specialist

    7 days ago

    Alpharetta, United States AIG Full time

    About the RoleThe Complex Claims Director will handle and analyze general liability claims under general supervision and moderate exposure claims involving litigation. The position also ensures ongoing adjudication of claims within the Company standards, industry best practices, and specific client service requirements.Key Responsibilities:Analyze and...

  • Claims Specialist

    7 days ago

    Alpharetta, United States Travelers Full time

    About the RoleWe are seeking a highly skilled Claims Specialist to join our team at Travelers. As a Claims Specialist, you will be responsible for handling severe claims and providing quality customer service to our policyholders.Key ResponsibilitiesDirectly handle assigned severe claims, ensuring timely and effective resolution.Provide exceptional customer...

  • Liability Claims Specialist

    2 weeks ago

    Alpharetta, United States AIG Full time

    Make Your Impact in ClaimsOur Claims teams are recognized as the trusted problem solvers for clients, consistently delivering technical excellence and showcasing our service differentiation to create an unmatched global claims handling experience.Through a robust feedback mechanism and supported by standardized processes and leadership, we take pride in...

  • Liability Claims Adjuster

    2 months ago

    Alpharetta, United States AIG Full time

    Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in...

  • Senior Claims Specialist

    7 days ago

    Alpharetta, United States AIG Full time

    Senior Claims SpecialistWe invite you to join our esteemed claims department as a Senior Claims Specialist, where you will play a pivotal role in our operations.Elevate Your Career in Claims ManagementOur Claims division is recognized for its exceptional problem-solving capabilities, providing unparalleled technical expertise and showcasing our distinctive...

  • Technical Specialist, General Liability

    3 months ago

    Alpharetta, United States Travelers Full time

    Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine...

  • Senior Renewable Energy Claims Specialist

    2 months ago

    Alpharetta, United States AXIS Full time

    This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of...

  • Senior Complex Claims Strategist

    7 days ago

    Alpharetta, United States AIG Full time

    Join AIG as a Director of Complex ClaimsAt AIG, we are redefining how we assist our clients in navigating risk. As a Director of Complex Claims, you will play a pivotal role in this evolution, enhancing your skills and experience as a vital team member.Make a Significant Impact in ClaimsOur Claims teams are recognized as the preferred problem solvers for...

  • Head of Complex Claims Management

    7 days ago

    Alpharetta, United States AIG Full time

    About UsAmerican International Group, Inc. (AIG) stands as a prominent global insurance entity. With a legacy spanning over a century, AIG member companies deliver a diverse array of property casualty insurance, life insurance, retirement solutions, and various financial services to clients across more than 80 countries and jurisdictions. Our extensive...

  • Senior Accounting Manager

    1 month ago

    Alpharetta, United States Hancock Claims Consultants Full time

    Job DescriptionJob DescriptionWith a 20-year history supporting property insurers, Hancock Claims Consultants provides a nationwide network of inspectors, contractors, and engineers who help adjusters quickly process claims. All 50 of the top 50 property insurance companies in the United States view us as a valued partner in restoring policyholders after a...

  • Senior Accounting Manager

    6 days ago

    Alpharetta, United States Hancock Claims Consultants Full time

    Job DescriptionJob DescriptionWith a 20-year history supporting property insurers, Hancock Claims Consultants provides a nationwide network of inspectors, contractors, and engineers who help adjusters quickly process claims. All 50 of the top 50 property insurance companies in the United States view us as a valued partner in restoring policyholders after a...

  • Principal Claims Strategy Analyst

    7 days ago

    Alpharetta, United States AIG Full time

    Senior Claims Management SpecialistWe invite you to join our team as a Senior Claims Management Specialist, where you will play a pivotal role in our esteemed claims department.Embrace Challenges in Claims ManagementOur Claims division is recognized for its adept problem-solving capabilities, providing exceptional technical expertise and showcasing our...

  • Senior Property Claim Specialist

    2 months ago

    Alpharetta, United States AXIS Full time

    This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of...

  • Lead Claims Consultant

    1 week ago

    Alpharetta, United States AIG Full time

    Lead Claims ConsultantWe invite you to join our team as a Lead Claims Consultant, where you will be instrumental in our distinguished claims department.Embrace Challenges in Claims ManagementOur Claims division is celebrated for its adept problem-solving capabilities, providing exceptional technical knowledge and showcasing our distinctive service...

  • Associate - General Liability

    1 month ago

    Alpharetta, United States Cipriani & Werner Full time

    Job DescriptionJob DescriptionCipriani & Werner P.C. is a growing multidisciplinary law firm. We have long been recognized as a firm that seeks first to understand the needs and interests of our clients. From that point forward, we strive to deliver results that are expected by our clients.We are seeking a dedicated Associate Attorney to join our legal team...

  • Claims Specialist

    2 weeks ago

    Alpharetta, United States AIG Full time

    Join AIG as a Claims SpecialistAt AIG, we are transforming the way we assist clients in managing risk. As a Claims Specialist, you will play a crucial role in this evolution, enhancing your skills and experience as a vital member of our team.Your Impact in ClaimsOur Claims teams are recognized as the preferred problem solvers for clients, delivering...

  • Associate Attorney

    1 day ago

    alpharetta, United States Adams & Martin Group Full time

    A multidisciplinary law firm is seeking a dedicated Associate Attorney to join their legal team in the Atlanta Office to work with their General Liability practice group. This team is rapidly growing with a strong, growing book of business. This is an excellent opportunity for someone that is interested in growing with the a firm and being on a partner...

  • Associate Attorney

    1 day ago

    Alpharetta, United States Adams & Martin Group Full time

    A multidisciplinary law firm is seeking a dedicated Associate Attorney to join their legal team in the Atlanta Office to work with their General Liability practice group. This team is rapidly growing with a strong, growing book of business. This is an excellent opportunity for someone that is interested in growing with the a firm and being on a partner...

  • Associate Attorney

    9 hours ago

    alpharetta, United States Adams & Martin Group Full time

    A multidisciplinary law firm is seeking a dedicated Associate Attorney to join their legal team in the Atlanta Office to work with their General Liability practice group. This team is rapidly growing with a strong, growing book of business. This is an excellent opportunity for someone that is interested in growing with the a firm and being on a partner...