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Head of Complex Claims Management
2 months ago
American International Group, Inc. (AIG) stands as a prominent global insurance entity. With a legacy spanning over a century, AIG member companies deliver a diverse array of property casualty insurance, life insurance, retirement solutions, and various financial services to clients across more than 80 countries and jurisdictions. Our extensive offerings are designed to assist businesses and individuals in safeguarding their assets, managing risks, and ensuring retirement security.
Understanding Our Business
General Insurance is a key provider of insurance solutions for both commercial and personal clients. It boasts one of the most expansive property casualty networks worldwide. Through a diversified and multichannel distribution approach, General Insurance presents a wide range of products to its clientele.
Role Overview
Complex Claims Director - Western Region
The Complex Claims Director is responsible for managing and evaluating general liability claims under moderate supervision, particularly those involving litigation. This role ensures the ongoing adjudication of claims in alignment with company standards, industry best practices, and specific client service expectations.
Key Responsibilities:
- Evaluate and manage general liability claims related to property damage and bodily injury by investigating and collecting information to assess claim exposure; implement proactive claims handling strategies aimed at timely and cost-effective resolutions through well-structured action plans.
- Identify the necessity for independent adjusters to gather pertinent information regarding claim exposure and oversee their associated costs.
- Recognize and assess coverage issues; draft detailed coverage letters with supervisory oversight and analysis; engage coverage counsel when required.
- Analyze liability and resolve claims within established evaluations. Maintain organized diaries and complete tasks within the timelines specified by departmental guidelines; ensure claim files are documented promptly and accurately with clear analyses on coverage, damages, reserves, and liability, including actionable plans for resolution. Process and settle invoices in a timely manner.
- Coordinate vendor referrals for further investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the claim's lifecycle.
- Refer cases as necessary to supervisors and management. Respond to requests or directives in a professional and timely manner.
- Participate in arbitrations, mediations, settlement conferences, and trials.
- Successfully complete all required state licensing examinations and continuing education obligations.
Qualifications:
- Over 10 years of experience in General Liability claims.
- Proven experience with complex and high-exposure General Liability Bodily Injury claims.
- Exceptional communication skills (both verbal and written) along with strong negotiation abilities.
- Advanced expertise in litigation claims management, including alternative dispute resolution (ADR) and mediation processes, particularly involving auto and general liability exposures.
- Experience in managing cases during mediations, settlement conferences, pre-suit, post-suit, pretrial, and post-trial phases.
- New York and/or Texas adjuster license is highly preferred.
- Self-motivated individuals seeking opportunities for career advancement.
Benefits Overview
At AIG, our employees are our most valuable asset. We recognize the importance of protecting and investing in what matters most to you. This commitment is reflected in our Total Rewards Program, a comprehensive benefits package that extends beyond the workplace to focus on your health, well-being, and financial security, as well as your professional growth, providing peace of mind for you and your family.
Our Commitment to Diversity
AIG is dedicated to fostering a culture that respects and celebrates the diverse talents, backgrounds, cultures, opinions, and aspirations of our employees. We promote inclusion and belonging through flexible work arrangements, diversity and inclusion training, cultural awareness initiatives, and Employee Resource Groups (ERGs). The diversity of our workforce is one of AIG's greatest strengths, and we are proud to have received numerous awards and recognitions for our commitment to positive change.
AIG is an equal opportunity employer, providing equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.
