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Principal Claims Strategy Analyst

2 months ago

Alpharetta, United States AIG Full time

Senior Claims Management Specialist

We invite you to join our team as a Senior Claims Management Specialist, where you will play a pivotal role in our esteemed claims department.

Embrace Challenges in Claims Management

Our Claims division is recognized for its adept problem-solving capabilities, providing exceptional technical expertise and showcasing our distinctive service approach to ensure a superior global claims experience. With a robust feedback mechanism and guided by systematic processes and leadership, we take pride in delivering responsive, equitable, and professional service with empathy and efficiency.

The AIG Casualty Specialty Department comprises a team of highly proficient and dedicated claims professionals with extensive experience in managing diverse claims, particularly focusing on Construction Defect and Sexual Abuse/Molestation Reviver cases. By adopting a collaborative methodology in handling complex claims, many of which involve significant coverage challenges, team members thrive on sharing their insights and experiences. This role provides opportunities to collaborate with senior claims, underwriting, and actuarial management, along with prospects for advancement within the department and the organization.

Your Leadership Impact

  • Focusing on Construction Defect and Molestation Reviver Claims, you will manage a portfolio of high-value, complex claims from initial coverage inquiries to legal liability assessments and financial evaluations, striving for prompt and precise resolutions.
  • Your goal will be to resolve claims efficiently, accurately, and with a customer-centric approach, minimizing liability exposure and reducing vendor and legal expenses – actively promoting and exemplifying the 'Treating Customers Fairly' principles in claims management.
  • You will maintain consistent communication with both internal and external stakeholders in your capacity as the Casualty technical claims authority and forward-thinking professional.
  • As a senior member of the team, you will step in for the Team Manager when necessary, provide training, and serve as a technical resource for colleagues.
  • You will contribute to the enhancement of Claims processes by supporting Quality Assurance and Regional Audit initiatives, ensuring the mitigation of liability and expense exposure while keeping all key internal and external stakeholders informed of developments and outcomes as required.

Qualifications for Success

  • In-depth understanding of legal, regulatory, and litigation/procedural requirements for Casualty Claims.
  • Experience in negotiating, mediating, arbitrating, and utilizing ADR skills in managing complex high-value claims.
  • Expertise in accurately and consistently interpreting policy language.
  • A proven history of effectively implementing recommendations from technical claims audits and continuously enhancing file management.
  • The ability to influence claims and non-claims stakeholders to effectively guide claims strategy.
  • Capability to provide technical training to the team's claims handlers as necessary.
  • Preferably possess a JD Degree.

If you are prepared to elevate your career, we are eager to hear from you.

Comprehensive Benefits

At AIG, our employees are our most valuable asset. We recognize the importance of safeguarding and investing in what matters most to you. This is why we have designed our Total Rewards Program, a comprehensive benefits package that extends beyond the workplace to provide benefits focused on your health, well-being, financial security, and professional development, bringing peace of mind to you and your loved ones.

Transforming Insurance for Greater Global Impact

American International Group, Inc. (AIG) is a global leader in providing commercial and personal insurance solutions; we operate one of the most extensive property casualty networks worldwide. This is an exciting time to join us — we are exploring new and innovative approaches across our operations to deliver improved solutions to our clients. At AIG, you can go the extra mile to support individuals, businesses, and communities, aiding them in managing risks, navigating uncertain times, and uncovering new opportunities. We invest in our most valuable asset, our employees, through continuous education and development, in a culture that celebrates individuality and growth.

Welcome to an Inclusive Culture

We are committed to fostering a culture that genuinely values and celebrates each other's skills, backgrounds, cultures, opinions, and aspirations. We champion a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion training, cultural awareness initiatives, and Employee Resource Groups (ERGs). With ERG chapters worldwide, ERGs are fundamental to our inclusive culture. The diversity of our workforce is one of AIG's greatest strengths, and we are proud that our efforts for positive change have been acknowledged through various recent awards and recognitions.

AIG provides equal opportunities to all qualified individuals regardless of race, color, religion, age, gender, national origin, veteran status, disability, or any other legally protected status.

We welcome qualified applicants with criminal histories, in accordance with applicable law.

Functional Area:

Claims

AIG Claims, Inc.