Senior Claims Specialist

1 week ago

Alpharetta, United States AIG Full time

Senior Claims Specialist

We invite you to join our esteemed claims department as a Senior Claims Specialist, where you will play a pivotal role in our operations.

Elevate Your Career in Claims Management

Our Claims division is recognized for its exceptional problem-solving capabilities, providing unparalleled technical expertise and showcasing our distinctive service approach to deliver a superior global claims experience. With a robust feedback mechanism and guided by established processes and leadership, we pride ourselves on offering responsive, equitable, and professional service with empathy and efficiency.

The AIG Casualty Specialty Department is composed of a team of highly skilled claim professionals with extensive experience in managing diverse claims, particularly focusing on Construction Defect and Sexual Abuse/Molestation Reviver cases. By fostering a collaborative environment in handling complex claims, many of which involve significant coverage challenges, team members thrive on sharing their insights and experiences. This role presents opportunities to work alongside senior claim, underwriting, and actuarial management, as well as potential for career advancement within the department and the organization.

Your Leadership Impact

  • As a specialist in Construction Defect and Molestation Reviver Claims, you will manage a portfolio of intricate, high-value claims from initial coverage inquiries to legal liability assessments and financial evaluations, striving for timely and precise resolutions.
  • Your goal will be to resolve claims efficiently, accurately, and with a customer-centric approach, minimizing liability exposure and reducing vendor and legal expenses – actively promoting and exemplifying the 'Treating Customers Fairly' principles in claims management.
  • You will maintain consistent communication with both internal and external stakeholders in your capacity as the technical claims authority and innovative thinker.
  • As a senior team member, you will provide support to the Team Manager when necessary, offer training, and serve as a technical resource for colleagues.
  • You will contribute to the enhancement of Claims processes by supporting Quality Assurance and Regional Audit initiatives, ensuring the mitigation of liability and expense exposure while keeping all key internal and external stakeholders informed on developments and outcomes as required.

Qualifications for Success

  • In-depth understanding of legal, regulatory, and litigation/procedural requirements for Casualty Claims.
  • Experience in negotiating, mediating, arbitrating, and employing ADR skills in managing complex high-value claims.
  • Expertise in accurately interpreting policy language.
  • A proven history of effectively implementing recommendations from technical claims audits and continuously enhancing file management.
  • The ability to influence both claims and non-claims stakeholders to effectively guide claims strategy.
  • Capability to provide technical training to the team’s claim handlers as needed.
  • Preferably possess a JD Degree.

If you are prepared to advance your career, we are eager to hear from you.

Comprehensive Benefits Package

At AIG, our employees are our most valuable asset. We recognize the importance of safeguarding and investing in what matters most to you. That’s why we have developed our Total Rewards Program, a comprehensive benefits package that extends beyond the workplace to focus on your health, well-being, financial security, and professional development, providing peace of mind for you and your loved ones.

Transforming Insurance for a Greater Impact

American International Group, Inc. (AIG) is a global leader in providing commercial and personal insurance solutions; we operate one of the most extensive property casualty networks worldwide. This is an exciting time to join us — we are exploring innovative approaches across our operations to deliver enhanced solutions to our clients. At AIG, you can make a significant difference in supporting individuals, businesses, and communities, helping them manage risks, navigate uncertainties, and discover new opportunities. We invest in our most valuable asset, our employees, through continuous education and development, in a culture that celebrates individuality and growth.

Commitment to Inclusivity

We are dedicated to fostering a culture that truly values and celebrates each other's skills, backgrounds, cultures, opinions, and aspirations. We champion a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion training, cultural awareness initiatives, and Employee Resource Groups (ERGs). With ERG chapters worldwide, ERGs are fundamental to our inclusive culture. The diversity of our workforce is one of AIG's greatest strengths, and we are proud that our efforts for positive change have been recognized through various recent awards and accolades.

AIG provides equal opportunities to all qualified individuals regardless of race, color, religion, age, gender, national origin, veteran status, disability, or any other legally protected status.

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