Office Administration Lead
2 weeks ago
- Oversees non-clinical staff including medical receptionists and health unit coordinators, focusing on:
- enhancing and executing the onboarding process for new hires,
- prioritizing tasks effectively,
- managing daily and overall staffing schedules,
- addressing staff concerns,
- mentoring and guiding team members, including initiating Performance Improvement plans,
- supporting the professional growth of team members,
- ensuring sufficient staffing levels,
- organizing and leading regular team meetings.
- Promotes a culture of ongoing improvement
- Encourages collaboration and support across departments
- Works with the Practice Manager to assess workloads and identify staffing requirements
- Serves as an IT Super User to assist with initial troubleshooting of system issues and training on EMR for administrative processes
- Provides backup for medical receptionist and health unit coordinator roles as necessary
- Handles non-clinical patient complaints with professionalism
- Demonstrates the ability to prioritize team tasks and make independent decisions aligned with administrative goals
- Maintains standard operating procedures for all administrative functions
- Prepares and manages patient communications to support practice operations
- Acts as a liaison to business office/shared services departments, including credentialing, billing, and health information management
- Prepares documentation related to credentialing processes
- Initiates IT/Facilities support tickets and monitors progress until resolution.
- Assists with additional projects assigned by the Practice Manager and/or Department Chief.
- Associate's degree required; Bachelor's degree preferred.
- Preferred experience in supervision
- Experience in a medical office setting is advantageous
- Proficiency in Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) is essential, along with the ability to quickly learn and understand electronic medical records systems
- Strong professional judgment and decision-making capabilities
- Excellent verbal and written communication skills
- Ability to cultivate a collaborative team environment
- Strong organizational and planning skills
- Ability to manage sensitive information with discretion
- Capable of making decisions based on sound reasoning
- Dedicated to providing exceptional customer service and clinical care.
InterMed is committed to creating an inclusive workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.
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