IT Support Specialist
1 week ago
JIM AND DELPHINE ENTERPRISES LLC is seeking a dedicated Full-Time IT Support Specialist to enhance our operations. We are committed to fostering a positive work environment that empowers you to excel in servicing and maintaining computer systems, networks, and servers while delivering exceptional customer service.
Key ResponsibilitiesAs an IT Support Specialist, you will:
- Diagnose and resolve hardware and software issues across various devices.
- Provide comprehensive IT support to both residential and business clients.
- Communicate effectively with customers through various channels, ensuring clarity and satisfaction.
- Perform routine maintenance and upgrades on computer systems.
- Assist in configuring and troubleshooting network setups, including DNS and DHCP.
- Document all interactions and resolutions for future reference.
The ideal candidate will possess:
- A minimum of two years of hands-on experience in a professional IT support role.
- Proficiency in computer assembly, repair, and data recovery.
- Strong knowledge of both Windows and Mac operating systems.
- Experience with network configuration and troubleshooting.
- Excellent communication skills and a keen attention to detail.
This position offers a competitive salary ranging from $40,000 to $60,000 annually, along with performance bonuses. Additional benefits include:
- Paid personal leave, vacation, and sick time.
- A matched Simple IRA retirement plan.
- Medical benefits.
With over a decade of experience, JIM AND DELPHINE ENTERPRISES LLC has been a trusted provider of IT services to both residential and commercial clients. Our team has successfully serviced over 40,000 customers, and we pride ourselves on our expertise in computer hardware and software support.
We are expanding our services to enhance our B2B offerings and continue to grow our dedicated team.
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