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Technical Support Specialist

2 months ago

Spokane, Washington, United States Volt Full time

Job Summary:

Volt is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.

Key Responsibilities:

  • Provide technical support and assistance to customers via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to EMR applications
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of EMR applications and related technologies
  • Provide excellent customer service and ensure high levels of customer satisfaction

Requirements:

  • Associate degree or equivalent work experience
  • One year of related work experience in customer service and/or in information technology systems support
  • Prior work experience in a healthcare environment
  • Experience working with a ticketing system or Customer Relationship Management (CRM) tool

Benefits:

  • Competitive hourly rate of $20.00
  • Opportunity to work with a leading healthcare technology company
  • Collaborative and dynamic work environment
  • Professional development opportunities

Volt is an Equal Opportunity Employer