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Administrative Support Specialist
2 months ago
Position: Administrative Support Specialist
The Administrative Support Specialist plays a vital role in delivering clerical assistance within the designated office environment, adhering to company protocols, client requirements, and compliance standards.
Compensation: $19.00 per hour, based on experience.
Our benefits package includes medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an Employee Assistance Program (EAP), commuter benefits, and a 401k plan. Employees have the flexibility to select coverage that aligns with their individual needs. Paid leave options may include Sick Leave as mandated by law, along with any other required paid leave under Federal, State, or local regulations, as well as holiday pay based on eligibility.
Key Responsibilities:
- Manage incoming calls, directing them to the appropriate personnel and documenting messages for distribution.
- Welcome visitors to the office, guiding them to the right staff and coordinating appointments as needed.
- Address basic inquiries from participants, beneficiaries, and union representatives regarding benefit plans.
- Maintain a professional and organized reception area.
- Perform clerical tasks such as filing, document preparation, photocopying, scanning, faxing, collating, and data entry as required.
- Sort and distribute mail for various departments, ensuring timely delivery to the right individuals or teams.
- Verify billing information by contacting providers.
- Operate mailroom equipment, including postage meters and scales, and manage supply orders for office materials.
- Assist with the organization and retrieval of files from storage.
- Coordinate document shredding services as necessary.
- Support all departments with mailing, printing, and envelope preparation.
- Handle requests for office equipment repairs.
- Monitor office supply inventory and initiate orders as needed.
- Prepare and dispatch outgoing mail and UPS shipments.
- Assist the claims team with check deposits, ensuring checks are secured and properly logged.
- Notify relevant personnel regarding subrogation checks.
- Generate reports for postage machine usage for Client Services.
Minimum Qualifications:
- High School Diploma or GED required.
- At least 1 year of experience in office administration or a related field.
- Strong work ethic and ability to work collaboratively within a team.
- High level of integrity and commitment to customer service.
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Adept at reading and interpreting business materials, technical procedures, and regulations.
- Proficient in Microsoft Word and Excel.
- Ability to operate standard office equipment.
- Capable of working independently, managing multiple tasks, and meeting deadlines.
- Experience with office equipment maintenance and minor repairs is a plus.
- Consistent attendance and punctuality are essential.
Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
