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Technical Support Specialist

2 months ago

Spokane, Washington, United States Volt Full time

Job Summary:

Volt is seeking a highly skilled Technical Support Specialist to join our team. As an IT Epic Support Specialist, you will provide technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.

Key Responsibilities:

  • Provide technical assistance and customer service to support providers, end users, and patients related to EMR applications.
  • Assist with troubleshooting and resolving technical issues related to EMR systems.
  • Collaborate with internal teams to ensure seamless integration of EMR systems.
  • Develop and maintain knowledge of EMR systems and related technologies.
  • Provide training and support to end users on EMR systems.

Requirements:

  • Associate degree or equivalent work experience or any equivalent combination of education, training, or experience.
  • One year of related work experience in customer service and/or in information technology systems support.
  • Prior work experience in a healthcare environment.
  • Experience working with a ticketing system or Customer Relationship Management (CRM) tool.

Benefits:

  • Competitive hourly rate of $20.00/hour.
  • Opportunity to work with a leading healthcare technology company.
  • Collaborative and dynamic work environment.
  • Professional development opportunities.