Interim Facilities Operations Supervisor

2 weeks ago

Cambridge, Massachusetts, United States Equity Residential Full time
Position Overview

The Facilities Operations Supervisors play a crucial role in the overall success of our communities. As leaders in facility management, they bring essential technical expertise to each residential community while offering mentorship and training to the maintenance staff. From HVAC systems to plumbing repairs and aesthetic enhancements, Facilities Operations Supervisors are involved in every aspect of resident satisfaction. Your exceptional organizational skills and meticulous attention to detail will be essential in addressing resident requests, overseeing service operations, and managing apartment transitions to ensure timely completion of tasks—all while exemplifying Equity's standards and adhering to budgetary constraints. Your robust technical abilities will be key in diagnosing issues and executing a variety of service tasks.

At Equity, management transcends mere desk duties; we emphasize leading by example and engaging with the teams you oversee. As a Facilities Operations Supervisor, your daily activities will involve collaborating with your team, executing scheduled maintenance, responding to service inquiries, coordinating with vendors, and fostering positive relationships with residents. You will become an authority on your community, guiding a team of maintenance professionals to maintain the highest standards for our residents.

Key Attributes
  • Leadership Skills: You excel in technical knowledge and take pleasure in imparting new skills to your team, dedicated to their growth and development.
  • Technical Proficiency: You possess a strong grasp of general maintenance practices and technology, quickly adapting to new tools and methods.
  • Effective Communication: Your verbal and written communication skills are clear and impactful, facilitating strong connections with others.
  • Collaborative Spirit: You work harmoniously with colleagues to deliver exceptional experiences to residents.
  • Proactive Mindset: You approach maintenance with an ownership mentality, performing regular upkeep to prevent emergencies.
  • Personable Nature: You are respectful, approachable, and enjoy engaging with others.
  • Composed Under Pressure: You maintain your composure during maintenance crises, swiftly identifying solutions.
  • Driven: You put in the extra effort to achieve your objectives.
  • Solution-Focused: You follow through on commitments, ensuring that both teammates and residents feel valued.
  • Decisive and Confident: You take initiative, trust your instincts, and are unafraid to make tough decisions or communicate difficult messages.
  • Organized and Responsible: You excel in time management, adeptly balancing the needs of shifting priorities while achieving goals through training and motivating a high-performing team.
Responsibilities
  • Team Leadership: Inspire, train, and guide a high-performing team. Clearly communicate job expectations, mentor service staff, and evaluate team performance against company objectives. Provide constructive feedback and assist in defining career paths and professional development.
  • Service Request Management: Utilize mobile technology to allocate incoming service requests to your team, considering individual skills, workloads, and growth opportunities. Collaborate with your team to execute both routine and complex repairs.
  • Community Maintenance: Oversee the repair and upkeep of plumbing, electrical systems, HVAC, appliances, carpentry, and painting requirements within the community, providing training to team members as necessary.
  • Scheduled Maintenance Oversight: Implement and supervise a scheduled maintenance program, ensuring the upkeep of all mechanical systems, including water heaters, HVAC units, elevators, and centralized boiler systems.
  • Turnover Process Management: Create and maintain a make-ready schedule, monitoring apartment vacancies and initiating the turnover process involving painting, cleaning, and repairs.
  • Resident Engagement: Build positive relationships with residents by offering friendly greetings and engaging conversations while performing repairs in their homes.
  • Attention to Detail: Conduct daily property inspections and regular community assessments to proactively recommend necessary repairs or replacements for both interior and exterior areas.
  • Performance Metrics Focus: Monitor performance indicators, including customer satisfaction scores and apartment turnover efficiency, among others.
Qualifications
  • Minimum of 3 years of hands-on general maintenance experience.
  • Experience in a supervisory role.
  • Ability to adapt, multitask, and make sound decisions is essential for success in this position.
  • Willingness to work a flexible schedule, including weekends and on-call responsibilities for after-hours emergencies.
  • Reliable daily transportation to and from work, including availability for after-hours emergencies.
  • Proficiency in computer use and frequent engagement with mobile technology.
Preferred Qualifications
  • Experience with HVAC systems and EPA Certification (Type I & II or Universal), if applicable.
  • Trade school education and/or military training or industry certifications (CAMT or CAMT II).
  • High school diploma or equivalent.
About Equity Residential

At Equity Residential (EQR), a prominent multi-family real estate investment trust (REIT), we are dedicated to our mission: creating thriving communities. We strive to deliver exceptional apartment living experiences, embrace innovative ideas, and inspire creativity in our collaborative efforts.

Our portfolio encompasses high-quality properties in urban growth markets, providing homes where individuals aspire to live, work, and enjoy life. Our workforce is our greatest asset, as demonstrated by our employee engagement scores and customer loyalty ratings. Our employees take pride in being part of Equity, a company that offers residents a remarkable living experience and fosters a culture where employees can flourish.

Equity Rewards

Joining Equity Residential means becoming a partner in our collective success. We are committed to investing in your personal growth through a comprehensive benefits program that supports your overall well-being.

Recognizing that each individual has unique needs outside of work, we offer a competitive benefits package, including medical, dental, vision, and paid time off, along with unique options such as a wellness program, pet insurance, new parent benefits, and paid time off for community service projects. Additionally, our employees can enjoy rent discounts on Equity Residential apartments, with amounts varying based on market conditions.

Equity Values

At Equity Residential, our workforce is as diverse as our residents. A rich tapestry of backgrounds cultivates top talent, generates innovative ideas, and creates a broad platform for success. By prioritizing inclusion, we harness these differences to create value in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are dedicated to maintaining a diverse, inclusive, and equitable workplace where our employees can thrive.

All employment processes are merit-based, and every Equity employee is expected to contribute to a work environment free from discrimination and harassment.

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