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Retail Operations Supervisor

2 months ago

Cambridge, Massachusetts, United States The Estee Lauder Companies Inc. Full time

Retail Operations Supervisor - Origins

Join our team as a Retail Operations Supervisor at Origins, where you will play a pivotal role in enhancing customer satisfaction and driving sales performance.

Location: Cambridge, Massachusetts

Department: Retail - Store

As a Retail Operations Supervisor, you will be responsible for ensuring that customer expectations are met while upholding the brand's standards for an immersive shopping experience. You will assist the Store Manager in resolving customer complaints and ensuring efficient service delivery.

Key Responsibilities:

  • Customer Experience: Lead the implementation of a high-touch customer service philosophy and ensure adherence to consumer experience standards.
  • Sales Performance: Collaborate with the Store Manager to analyze business performance, set sales targets, and strategize on client engagement to acquire and retain customers.
  • Team Development: Assist in recruiting, training, and developing a diverse team to achieve high performance and sales results.
  • Operational Excellence: Work closely with various departments to optimize staff productivity and manage visual merchandising standards.
  • Brand Loyalty: Promote the use of direct-to-consumer tools and assist in executing innovative events to enhance customer retention.

Qualifications:

  • 3+ years of experience in the retail industry, preferably in the beauty sector.
  • Strong understanding of product knowledge, retail operations, and customer service excellence.
  • Ability to communicate effectively and work collaboratively in a fast-paced environment.
  • Proficient in Microsoft Office and familiar with retail inventory systems.
  • Physical ability to stand for extended periods and lift up to 30 lbs.

We are looking for enthusiastic individuals who embody a positive spirit and a passion for beauty and wellness. If you are ready to inspire others and contribute to a dynamic team, we encourage you to explore this opportunity with us.