Front Office Manager

1 day ago


Louisville, Kentucky, United States commonwealth Hotels Full time

About Commonwealth Hotels

Commonwealth Hotels is a leading hospitality management company that prides itself on delivering exceptional guest experiences through its commitment to quality, service, and innovation.

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at the Residence Inn Louisville Airport. As a key member of our hotel operations team, the Front Office Manager will be responsible for overseeing the day-to-day operations of the front office, housekeeping, and breakfast service, ensuring a seamless experience for our guests.

Key Responsibilities

  • Maintain high standards of customer service and ensure that all guests receive a warm and welcoming experience.
  • Manage and supervise a team of front desk agents, housekeeping staff, and breakfast service personnel, providing guidance and support to ensure excellent service delivery.
  • Develop and implement operational strategies to enhance guest satisfaction and optimize front-office efficiency.
  • Manage cash handling procedures, maintain accurate records, and ensure compliance with hotel policies and procedures.
  • Collaborate with other departments to ensure smooth operations and resolve any issues that may arise.

Requirements

  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent communication and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proven experience in hotel operations, with a strong understanding of front office procedures and policies.
  • Ability to work effectively in a fast-paced environment, with a high level of flexibility and adaptability.

What We Offer

  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with a company match.
  • Hotel room and food and beverage discounts.
  • Travel discounts for travel and food and beverage.
  • Personal days off and holiday pay.
  • Online training courses and professional development opportunities.
  • Commonwealth University (Grow your career in hospitality).
  • Referral program and bonus.
  • Flexible healthcare spending account.
  • Day care flex spending account.
  • Direct deposit.
  • Jury duty leave.
  • Bereavement leave.
  • Employee assistance program.
  • Associate of the month and year awards.
  • Service awards.
  • Free basic life and basic accidental insurance.
  • Voluntary life insurance products for self, spouse, and dependents.


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