Bilingual Medical Operations Coordinator

2 weeks ago


Princeton, New Jersey, United States PeopleShare Inc Full time

PeopleShare Inc is seeking a qualified Bilingual Medical Operations Coordinator to join our dynamic team. This role is essential in ensuring effective communication and coordination within our medical call center operations.

Position Overview:
As a Bilingual Medical Operations Coordinator, you will play a pivotal role in managing case requests and providing exceptional support to our clients.

  • Schedule: 3 shifts per week, each lasting 13 hours; includes nights and weekends on a rotating basis.
  • Compensation: $17-$18 per hour.
  • Employment Type: Temporary to Permanent.
  • Bilingual Requirement: Proficiency in Spanish or Arabic is highly preferred.

Key Responsibilities:

  • Coordinate case management for all assistance requests, ensuring thorough research and documentation in line with our quality standards.
  • Provide support for travel-related inquiries, contributing to our comprehensive service offerings.
  • Handle both emergency and non-emergency requests, gathering necessary information and prioritizing calls effectively.
  • Act as the primary contact for clients, managing inquiries and escalating issues as needed.
  • Utilize Case Management Software (CMS) to document all relevant case information.
  • Perform data entry, maintain organized files, and execute various clerical tasks.
  • Serve as a liaison between members, clients, and service providers.

Qualifications:

  • 2-3 years of experience in customer service or assistance roles, or a combination of education and experience that demonstrates the necessary skills.
  • Fluency in Spanish or Arabic is strongly preferred.
  • Demonstrated excellence in customer service and communication skills.
  • Ability to articulate clearly and professionally in both spoken and written formats.
  • Strong time management and organizational abilities.


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