Bilingual Medical Operations Coordinator
2 weeks ago
PeopleShare Inc is seeking a qualified Bilingual Medical Operations Coordinator to join our dynamic team. This role is essential in ensuring effective communication and coordination within our medical call center operations.
Position Overview:
As a Bilingual Medical Operations Coordinator, you will play a pivotal role in managing case requests and providing exceptional support to our clients.
- Schedule: 3 shifts per week, each lasting 13 hours; includes nights and weekends on a rotating basis.
- Compensation: $17-$18 per hour.
- Employment Type: Temporary to Permanent.
- Bilingual Requirement: Proficiency in Spanish or Arabic is highly preferred.
Key Responsibilities:
- Coordinate case management for all assistance requests, ensuring thorough research and documentation in line with our quality standards.
- Provide support for travel-related inquiries, contributing to our comprehensive service offerings.
- Handle both emergency and non-emergency requests, gathering necessary information and prioritizing calls effectively.
- Act as the primary contact for clients, managing inquiries and escalating issues as needed.
- Utilize Case Management Software (CMS) to document all relevant case information.
- Perform data entry, maintain organized files, and execute various clerical tasks.
- Serve as a liaison between members, clients, and service providers.
Qualifications:
- 2-3 years of experience in customer service or assistance roles, or a combination of education and experience that demonstrates the necessary skills.
- Fluency in Spanish or Arabic is strongly preferred.
- Demonstrated excellence in customer service and communication skills.
- Ability to articulate clearly and professionally in both spoken and written formats.
- Strong time management and organizational abilities.
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