Bilingual Medical Call Center Operations Specialist

7 days ago


Princeton, New Jersey, United States PeopleShare Inc Full time

Job Summary:

PeopleShare Inc. is seeking a highly skilled Bilingual Medical Call Center Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating case management for assistance requests, providing exceptional customer service, and documenting case notes in accordance with quality and customer service standards.

Key Responsibilities:

  • Coordinate case management for assistance requests by conducting research, providing assistance, and documenting case notes in accordance with quality and customer service standards.
  • Respond to travel-related inquiries in support of our services.
  • Receive non-emergency and emergency requests for our services, obtain relevant information, and input data.
  • Evaluate and prioritize calls for services, act as the first point of contact for clients over the phone, and escalate as necessary.
  • Document all case management-related information using Case Management Software (CMS).
  • Perform data entry, maintain files and reference manuals, and perform other clerical duties.
  • Provide liaison services to members, clients, and providers.

Requirements:

  • 2-3 years of experience in the customer service and/or assistance industry or an equivalent combination of education and experience.
  • Spanish or Arabic speaking is heavily preferred.
  • Excellent customer service skills.
  • Excellent communication skills required.
  • Candidates must have the ability to speak, listen, and write in a professional manner.
  • Command of time management and organizational skills.


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