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Operations Coordinator

2 months ago

Princeton, New Jersey, United States Vector Security and Vector Security Networks Full time
About the Role

We are seeking a highly skilled and detail-oriented Operations Coordinator to join our team at Vector Security and Vector Security Networks. As an Operations Coordinator, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our business.

Key Responsibilities
  • Schedule Service Appointments: Coordinate with customers to schedule service appointments in a timely and efficient manner, ensuring minimal overtime and optimal routing.
  • Utilize Software: Leverage our software to select the most suitable technician and document any necessary travel requirements.
  • Ensure Service Levels: Verify that necessary parts are available to maintain high service levels and meet customer expectations.
  • Manage Technician Schedules: Coordinate and manage technician schedules throughout the day to ensure seamless service delivery.
  • Provide Excellent Customer Service: Respond to customer inquiries, resolve issues, and provide exceptional service to maintain high customer satisfaction.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Minimum of 2 years of experience in an office setting, providing customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to type a minimum of 35 wpm with high accuracy while speaking with customers.
  • Computer Skills: Proficient in navigating multiple systems while speaking with customers.
  • Organizational Skills: Superior organizational skills, with a high degree of attention to detail.
  • Work Environment: Ability to work in a fast-paced environment and interact with people at all levels in a professional and courteous manner.
What We Offer
  • Competitive Compensation: Competitive salary with incentive eligibility.
  • Benefits: Medical, dental, and vision coverage, HSA/FSA programs, company-paid life and AD&D insurance, company-paid short- and long-term disability, voluntary benefit products, and 401k retirement savings plan.
  • Time Off: 7 company holidays, 2 floating holidays, and paid time off.
  • Tuition Reimbursement: Opportunities for tuition reimbursement.
  • Employee Assistance Program: Access to an employee assistance program.