Sales and Events Coordinator

2 weeks ago

Naples, Florida, United States Staybridge Naples - Marco Island Full time
Job Overview

The Sales and Events Coordinator will deliver exceptional administrative support by performing research, preparing analytical reports, addressing guest concerns, and executing clerical tasks such as drafting correspondence both internally and externally. This role involves managing event functions and group reservations, as well as providing property tours for potential clients across multiple locations. Key responsibilities include being present on-site before and during events to ensure flawless execution according to the Contract and Banquet Event Order (BEO). Flexibility in work hours is essential, including the possibility of working evenings and weekends based on business requirements. Additional tasks may be assigned by management.

Key Responsibilities:

  1. Handle booking inquiries via phone, email, and RFP platforms, assess the business needs, and prepare necessary documentation including evaluations, proposals, contracts, BEOs, and Event Checks.
  2. Generate leads for Group Rooms and Function Rooms through online research and telemarketing efforts.
  3. Maintain and update the sales database, ensuring accurate records of account activities, call reports, and group room controls.
  4. Organize and manage essential documents to support departmental operations, including updating sales reports and event calendars as directed.
  5. Create and manage group blocks within the property’s management systems, ensuring compliance with company standards.
  6. Assist clients with event planning from initial inquiry through to successful execution, which may require on-site presence during events.
  7. Participate in scheduled meetings to align with management on goals and strategies.
  8. Facilitate communication across departments regarding daily arrivals and confidently conduct property tours to showcase amenities.
  9. Ensure timely service for groups and accounts, taking initiative to support other departments as needed.
  10. Engage in sales initiatives alongside management to enhance outreach efforts.
  11. Complete all required training and adhere to company guidelines for guest satisfaction.
  12. Utilize various software applications to produce documents, contracts, and correspondence.
  13. Prioritize guest satisfaction by following established protocols and training.
  14. Perform additional duties as assigned.

Qualifications:

  • High School Diploma or equivalent.
  • Fluency in English, both written and spoken.

Preferred Skills:

  • Strong verbal and written communication abilities.
  • Excellent interpersonal and time management skills.
  • Proficient in guest relations and problem-solving.
  • Willingness to work varied shifts, including evenings and weekends.
  • Proficiency in Microsoft Office 365.
  • Professional appearance and demeanor.
  • Commitment to excellence and attention to detail.
  • Desire for continuous learning and improvement.

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